[jmacioci]

Need help with a strange sametime chat issue using enterprise messenger for sametime on a BB. User logs in fine, clicks on person to chat with and opens a chat window. She can receive chat messages but can't send them.

Strange part is that this is her 3rd blackberry (2 87xx and 1 88xx) and on all of them, it works fine for about 2 weeks after BES activation then stops working. All other BES functions work fine (e.g. email, calendar, etc). No one else in our organization seems to have this problem.

Any troubleshooting steps, clues, ??

[x14]

Does she not end Sametime conversations on the BB? If she leave chats open and being disconnected from server because she logged in on the desktop will cause issues. Removing the battery usually fixes the problem.

Also turn off the "Automatically log me on"

[jmacioci]

Update on this problem. The user also has trouble logging into Sametime enterprise messenger on the BB. It seems to work fine for about 2 weeks after activation, then stop working. The BB locks up everytime she attempts to log into Sametime. She then has to remove the battery. When she does manage to log in, her chat messages are never received by users. She does receive chat messages from other users.

Could this be a problem with her account ? Or could this happen if she was performing any local sync with Desktop manager ? It doesn't seem to be happening with the other 2000 users we have.

Please help