[penguin3107]

Originally Posted by adamli9

is lowercase edge (not connected to RIM) normal during the outage?

Yes, that's normal for a Blackberry service outage.

[tlyloeb]

Originally Posted by mattk0

How do you find how many messages are pending?

If you're on BES, you can open the Blackberry Manager; select your BES name under BlackBerry Domain | Servers; click on the Server Configuration tab to see the status.

[srobinson]

6:20 PM Eastern.. Still having issues. SRP Connected yet no email going through...

[Sith_Apprentice]

Blackberry Outage

A component of the network infrastructure is experiencing a service interruption.

Service Affected: BlackBerry All service for some *The Americas Network (MULT) subscribers in the following locations: The Americas,

Summary: BlackBerry Network Infrastructure

Impact: BlackBerry subscribers may be unable to send or receive messages. Subscribers may also be unable to register their device, roam in another location, or use other services such as Internet browsing.

BlackBerry Internet Service subscribers may be unable to use the BlackBerry Internet Service web site or perform activities such as creating new accounts, accessing their Internet mailbox, integrating third-party email accounts, or viewing email attachments.

Devices may not receive new service books. BlackBerry Connect and BlackBerry-enabled devices that require a new PIN may be unable to receive the PIN.

BlackBerry Enterprise Servers may be unable to connect to the BlackBerry Infrastructure.

Wireless service providers and device resellers may be unable to use BlackBerry administration web sites or perform activities such as creating subscriber accounts or provisioning services for subscribers. [0491]

Ticket Number: BB90352

Incident Window Start Date and Time: 11 February 2008 15:20:00 (EST)
Downtime Duration: Ongoing
% of Subscribers Affected: 50.00 (estimated)

Cause: To Be Determined



Latest information I have seen sent. Seems both BIS/BES are affected

[MrTelephoneMan13]

I would feel a little better if they had a press release giving a little more info other than the typical 'we know, we're working on it.'

[centrekin]

Originally Posted by rmd0311

my wimpy 600 messages pending feels like nothing. Still down in NYC.

7001 total Pending messages, 320 users 1 BES; Birmingham, AL still down.

[jwh463]

Originally Posted by MrTelephoneMan13

I would feel a little better if they had a press release giving a little more info other than the typical 'we know, we're working on it.'

BlackBerry email service goes down - Feb. 11, 2008

[2 Samuel 22]

I've had enough for today, I'm going home.......

[adamli9]

Originally Posted by jwh463

BlackBerry email service goes down - Feb. 11, 2008

"Walsh said RIM informed Sprint the outage was resolved and that a backlog of emails would be coming soon."

I'll believe it when I see it

[MrTelephoneMan13]

I'm not even gonna throw out my message pending number. The big dogs are rolling in the thousands.

[CO_BBTechie]

Originally Posted by jwh463

BlackBerry email service goes down - Feb. 11, 2008

From the above link "According to Verizon spokesman, Tom Pica, a RIM email server had gone down, which was the source of the problem. "Service has been restored," said Pica, "it will just take a little while [for Verizon's system] to catch up."

How the heck does some guy from VZW think he knows what the problem is when RIM has yet to release that information??

[jgb@etree]

For starters, tak about irony - didn't they do a major DR test this past saturday - or was it two saturday's ago.

After 50 mins on hold, I got a TSup rep on the line around 4:10 eastern, and he didn't have a clue.

Now here's what REALLY gets me. They are no longer answering the TSupport lines.

For about 45 mins they were playing a message claiming phone problems (BS!).

Now they're playing a message saying that they know that there is a problem - and then it disconnects.

[Trashman01]

all 3000 screaming users are still waiting for their 84000 messages here in Houston

[Trashman01]

most of the DTs have been localized to the thumbs

[hcheun]

Just an update , i sent a pin to pin from my verizon 8830 to sprint 8830, just got it from my sprint 8830, and that took about 30 minutes. SRP is now connected, as it was reported disconnected a while back (at about 12p). Messages are still backing up, as we still have alot pending.

[voyager9355]

Trashman01 - LOL
You made me laugh. I'm small potatoes here...130 users & they can wait.

[rsk]

Originally Posted by CO_BBTechie

From the above link "According to Verizon spokesman, Tom Pica, a RIM email server had gone down, which was the source of the problem. "Service has been restored," said Pica, "it will just take a little while [for Verizon's system] to catch up."

How the heck does some guy from VZW think he knows what the problem is when RIM has yet to release that information??

this is just bogus, I was just on the RIM con call and they said it was not a service outage, they are just experiencing slow message delivery and messages queuing. the problem is unknown and they are failing over. they are going to update again in 15 minutes.

[jsconyers]

I am able to send and receive email now!

[MrTelephoneMan13]

Are you on a BES?

[MrTelephoneMan13]

Originally Posted by jsconyers

I am able to send and receive email now!

Are you on a BES?