Quote:
Originally Posted by doctortt
Ohhh, didn't know that. I'm planning to upgrade my BES to the latest SP, and I just want to have the contact information ready in order something screws up and I need to get RIM tech support for assistance. In this case, I can still call my provider (tmobile, cingular) and let them transfer the call to RIM for free?
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No, the carrier will not be able to help you with BES issues. They only support the handheld and/or handheld provisioning.
For BES issues, you do need to call RIM tech support. If you don't have a T-Support plan with RIM, then you'll pay per incident.