[TheBBerryGuy]

BlackBerryGuy delivers training for end-users and system administrators. Become a member and let our experts work to refine your BlackBerry knowledge and maximize your BlackBerry experience.

END USER

Training Clinic Mission

To provide training that will help BlackBerry users maximize the productivity gained from their device.

Clinic Curriculum

Tips, Tricks and Shortcuts
Appearance usage and setup
Auto text usage
Navigation techniques
Calendar usage
Memo pad usage
Profile set-up and usage

BES ADMIN

Overview


This program works with systems administrators and technical support staff on how to install, configure and manage the BlackBerry Enterprise Server in a corporate environment. System administrators can also learn advanced administrative tasks of the BlackBerry Enterprise Server and how to install and support the server.

Custom curriculum includes:
Best practices
Software updates / patches
Application installation
Desktop management
Network readiness assessment
Adding / managing users
Mobile data services
Security issues

HELP DESK

Overview

This program is designed to work with help desk support to discover the best course of action and develop a plan to address the needs of their end users.
Includes:
Best practices
Software updates / patches
Application installation
Desktop management
Network readiness assessment
Adding / managing users
Mobile data services
Security issues

BlackBerry Help-Desk Services

BlackBerryGuy Help Desk will serve as your sole provider for pre-and-post sales support for your BlackBerry end users.
Services Include:
Carrier support
Personal Representative dedicated for your account
Support representatives are trained for device and carrier technical issues
No Hold Time
RIM Strategic Partner - unique opportunities for our clients
Ability to make account changes on your behalf through cellular carriers
Access to end-user custom training manuals and device learning applications
Billing resolution assistance
Assistance with device warranty executions and loaner units

VIDEOS

ON-Demand Curriculum for each device

Getting Around
Address Book
Email
Phone
Profiles (Ring/Vibrate)
Calendar
Web Browser
Calculator
Enterprise Activation
Keyboard Lock & Security
Utilities
Member Benefits


Choose from the following membership levels:

Basic (Master User): $59.99 per year

Master User Membership Benefits:
+ Unlimited access to the BlackBerryGuy Training Clinics
The BlackBerryGuys are famous for their BlackBerryGuy Clinics. Learn everything there is to know about maximizing productivity on your BlackBerry or simply indentify specific needs for your BlackBerry.

+ Email help-desk for end users and IT staff
The BlackBerryGuy’s email help-desk guarantees a 15 minute response time to your request Monday to Friday, 8-5 CST.

+ Productivity suite of applications
These applications are regularly updated and chosen for their ability to enhance your productivity on the BlackBerry.

+ BlackBerryGuy Tip of the Week... right on your BlackBerry
BlackBerry users are always seeking new ways to use their device. The Tip of the Week will appear on your BlackBerry screen and are archived for your review at any time. These are helpful hints from The BlackBerryGuys to save you time and money.

+ BlackBerryGuy Member Zone
Access to the online learning library, frequently asked questions, tips and tricks, simulated training modules... all of this is at your fingertips when you become a BlackBerryGuy Member.

+ BlackBerryGuy Newsletter
In a fast paced world, new technology is launched every day. The BlackBerryGuy Newsletter keeps you in the loop on what’s hot and what’s not in the world of BlackBerry.

Advanced (Master Member): $119.99 per year

All benefits of the Master User Plus:
+ Phone and email help-desk for end-users and IT staff
Access to a live, knowledgeable BlackBerry technician over the phone. Call 877-MYBERRY.

+ Exclusive on-demand video training
Watch video training on your own time instead of attending a live webcast seminar. The BlackBerry Made Simple video series is the best in the market.

If you are interested in becoming a member, have questions, or would like more information on how BlackBerryGuy can benefit you, please contact us at:
877-MYBERRY
or