[jhanff]

Hi
Some BB's don't log phone calls and SMS to the log files others do. All have the same IT Policy.
Any idea?

[ashworth]

might have to do with older hh code. maybe the Hh need to be re-activated on the BES. of the users that are not working do you see the phone number within the bbmgr for them?

[jhanff]

It's working now.
I copied the IT Policy and resend it to all useres.
Thanks for your help.

[chrapojr]

There's a BES setting which can be used to resend the policies to the handhelds every xxx hours, days, etc. I use it to send the policies once per week to make sure the HH's have the latest policy.

[jhanff]

Where can i find this setting?

[MisterGriffiths]

Edit Properties on the actual BES Server (not the Global Properties). Goto the IT Admin menu and change the Policy Resend Interval.