[mbattaglia]

I am fairly new to this whole blackberry thing but I have a user who syncs his blackberry to exchange with v4.1.4.5 of the blackberry professional server. I am getting a message in the BB logs and in my event viewer logs that says :

[26016] (09/22 14:14:39.234):{0x2768} [SYNC-PIMConnector] User's Tasks is not initialized in Exchange, sync request ignored.

I get the same thing for his address book as well. Any ideas on what is causing this ?

[ashworth]

I would check the wireless setting on the handheld and make sure it is set to yes under address book > options. If you dont have the option then I would delete the sync service book, then re-send the services books from the BES, and check again.

[mbattaglia]

I'll give that a shot.

[SkiAz4Free]

hi y'all... same/similar issue.

Does the version of O/S on the device have anything to do with functions not being available? Like not having an option for Wireless Sync?

[mbattaglia]

it is set to wireless sync under options and i resent the services books and I am still having the issue.

[ashworth]

Do you get any errors within the application log or the sycn log? The best way to test is have a handheld. Try to create a PIM item and then about 10-20 seconds later take a look at the sync log and app log.

[mbattaglia]

I was able to solve the problem by allowing unsupported devices under mobile devices in exchange.

[holden]

Originally Posted by mbattaglia

I was able to solve the problem by allowing unsupported devices under mobile devices in exchange.

Hi...

what kind of BB does this end user have?

Thx...

H.

[ZeroKool]

anyone else seeing this in their logs? I get same thing.

[mbattaglia]

Originally Posted by ZeroKool

anyone else seeing this in their logs? I get same thing.

I searched by the event id and was able to find a similar error that suggested going into exchange and allowing unsupported mobile devices and that fixed the problem for me. I no longer get the error.

[holden]

Originally Posted by mbattaglia

I searched by the event id and was able to find a similar error that suggested going into exchange and allowing unsupported mobile devices and that fixed the problem for me. I no longer get the error.

Hi mbattaglia;

Just curious. What kind of BB does this end user have? Is it because of the device type? Or??

Thx...

H.