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10-16-2006, 01:36 PM
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#1
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New Member
Join Date: Aug 2006
Model: 8700G
Posts: 4
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pocketmac 4 and now up-to-date
Please Login to Remove!
In trying to setup pocketmac 4.0, the advanced tabs buttons alongside Now Up-to-date for calendar and tasks doesn't do anything. The NOW
properties for contacts brings up the settings window correctly and allows full setup. I have checked all prerequesites as well as have reinstalled PocketMac
4. Without changing the settings for calendar and tasks but still
syncing, I get the following and don't see the data sync.
PocketMac SyncManager Warning:
[12:08:22.525] An unexpected error has occured:
DesktopData::findMapUsing: no result found!
pocketmac 4
now up-to-date 5.3.0
Blackberry OS 4.1.0
Mac 10.3.9
help please!
Mark
mark.mccurdy-at-mail.com
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10-16-2006, 02:04 PM
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#2
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New Member
Join Date: Oct 2006
Model: 8700
Posts: 1
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same issue. Had to go back to vs 3
Same exact error message. I had to uninstall and then reinstall version 3.
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10-16-2006, 03:21 PM
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#3
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New Member
Join Date: Aug 2006
Model: 8700G
Posts: 4
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Version 3
Where did you find version 3 to reinstall. All the links point to v4, now.
Thanks,
Mark
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10-18-2006, 02:50 PM
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#4
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Knows Where the Search Button Is
Join Date: Sep 2006
Model: 8100
Carrier: T-mobile
Posts: 27
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I hope this isn't the case as I was hoping that Now would be my substitute for Palm desktop as I transition from my palm to my 8100.
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10-18-2006, 04:12 PM
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#5
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New Member
Join Date: Aug 2006
Model: 8700G
Posts: 4
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anyone working this issue?
I put the support ticket in on Sunday concerning this, but I haven't gotten any replies. This is a big, obvious error that isn't just an annoyance... it's a full failure. The previous version works but is category ignorant. I haven't found any chatter of other failures or successes with 4.0 and NOW...
Mark
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10-23-2006, 09:41 AM
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#6
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New Member
Join Date: Oct 2006
Model: 7130V
Posts: 3
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Quote:
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Originally Posted by mmccurdy
In trying to setup pocketmac 4.0, the advanced tabs buttons alongside Now Up-to-date for calendar and tasks doesn't do anything. The NOW
properties for contacts brings up the settings window correctly and allows full setup. I have checked all prerequesites as well as have reinstalled PocketMac
4. Without changing the settings for calendar and tasks but still
syncing, I get the following and don't see the data sync.
PocketMac SyncManager Warning:
[12:08:22.525] An unexpected error has occured:
DesktopData::findMapUsing: no result found!
pocketmac 4
now up-to-date 5.3.0
Blackberry OS 4.1.0
Mac 10.3.9
help please!
Mark
mark.mccurdy-at-mail.com
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I'm so angry about this - it's happened to me to - the same with Now Contacts too. Have you had any joy? I've tried contacting both Pocketmac and Blackberry RIM and they are both really unhelpful.
Please help! |
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10-23-2006, 09:42 AM
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#7
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New Member
Join Date: Oct 2006
Model: 7130V
Posts: 3
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I'm so angry about this - it's happened to me to - the same with Now Contacts too. Have you had any joy? I've tried contacting both Pocketmac and Blackberry RIM and they are both really unhelpful.
Please help!
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10-26-2006, 09:41 PM
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#8
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New Member
Join Date: Oct 2006
Model: 8700c
Posts: 2
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same problem..
I just posted this before I saw this post... (I've tried everything)
Pocketmac 4 DOES NOT sync with NOW Contact....
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Has anyone had success synching with NOW contact?
I get this error:
[04:05:42.534] An unexpected error has occurred: DesktopData::findMapUsing: no result found!
I've uninstalled, reinstalled, tried a new user, 2 different computers, erased the blackberry, overwrote the blackberry. I'm using a Contact file with 3 contacts. I've done the Sync clean and everything else tech support said to try. Nothing.
I only have sync turned on for NOW contact. It completes the sync but gets the error. NOW categories do appear in the "Sync only these categories" dialog within Pocketmac, so something is happening. No contacts appear on the blackberry.
NOW Calendar syncs without a problem.
Pocketmac 4, macbook pro, 10.4.8, NOW 5.3.1
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10-29-2006, 07:13 PM
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#9
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New Member
Join Date: Oct 2006
Model: 8700g
Posts: 14
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Same exact error message!!!
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11-04-2006, 02:16 AM
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#10
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New Member
Join Date: Aug 2006
Model: 8700G
Posts: 4
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I received this from Blackberry Support
Thank you for your patience.
This issue has been escalated to our development team. I believe they have determined the cause of the issue and are currently working on a resolution.
I will provide an update as soon as more information becomes available.
Hmmm....
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11-06-2006, 09:29 PM
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#11
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New Member
Join Date: Nov 2006
Model: 8100
Posts: 4
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Same problem here -- nothing with Now Contact. Hopefully the fix will get posted here.  |
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11-22-2006, 02:15 PM
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#12
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New Member
Join Date: Nov 2006
Model: 8100
Posts: 4
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Does anybody know where I can find the earlier version of this for download? Doesn't look like they're going to fix this glitch for a while.
Thanks in advance.
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11-22-2006, 04:11 PM
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#13
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Thumbs Must Hurt
Join Date: Nov 2005
Location: Los Angeles, CA
Model: 8700g
Carrier: T-Mobile
Posts: 93
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Quote:
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Originally Posted by redfive
Does anybody know where I can find the earlier version of this for download? Doesn't look like they're going to fix this glitch for a while.
Thanks in advance.
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For what its worth...I went through this drill with NOW Software & Pocketmac 4, and switched over to iCal and Address book as it was too frustrating. Also, I predict that whatever syncing capability there will be for Mac and Blackberry will almost certainly be focused on the inherent OSX apps. Just a guess on my part, but that's all one can do at ths stage. |
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11-25-2006, 09:46 PM
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#14
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New Member
Join Date: Oct 2006
Model: 7750
Carrier: Verizon
Posts: 4
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thank you. I kept thinking I moved a file or did something else stupid.
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11-28-2006, 07:09 AM
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#15
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New Member
Join Date: Nov 2006
Model: 8707v
Posts: 3
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PocketMac is a waste of time...
I have been three months dealing with this problem and in total frustration I turned to the web to see if I was alone with this headache. Fact is PocketMac should not be promoted to Blackberry customers, because it has twice completely scrambled all my numbers and names to the point I can't call anyone without double checking if their info is correct. I have to use another program to do this. Three times I've emailed PockeMac support. Three times I've had no reply. That should pretty much tell you what kind of company they are, especially if their software doesn't do what it says it can do. Blackberry, I hope you read this. It is false advertising to push something that clearly doesn't work and this forum proves it.
Quote:
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Originally Posted by mmccurdy
In trying to setup pocketmac 4.0, the advanced tabs buttons alongside Now Up-to-date for calendar and tasks doesn't do anything. The NOW
properties for contacts brings up the settings window correctly and allows full setup. I have checked all prerequesites as well as have reinstalled PocketMac
4. Without changing the settings for calendar and tasks but still
syncing, I get the following and don't see the data sync.
PocketMac SyncManager Warning:
[12:08:22.525] An unexpected error has occured:
DesktopData::findMapUsing: no result found!
pocketmac 4
now up-to-date 5.3.0
Blackberry OS 4.1.0
Mac 10.3.9
help please!
Mark
mark.mccurdy-at-mail.com
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Last edited by BLUESUN; 11-28-2006 at 07:15 AM..
Reason: Hit wrong button too soon!
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11-28-2006, 10:45 AM
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#16
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Knows Where the Search Button Is
Join Date: Sep 2006
Model: 8100
Carrier: T-mobile
Posts: 27
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There is another thread about this same problem. Apparently, if you e-mail PocketMac, there is a patch that will fix it.
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11-28-2006, 04:38 PM
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#17
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New Member
Join Date: Nov 2006
Model: 8707v
Posts: 3
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Chasing the thread
I have just written to PocketMac support. I asked them for the patch to the CONTACT sync problem as you said. Hopefully this time I'll find a cure. Thanks for the guidance. I'll keep you posted!
Quote:
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Originally Posted by krbmsw
There is another thread about this same problem. Apparently, if you e-mail PocketMac, there is a patch that will fix it.
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11-29-2006, 10:44 AM
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#18
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New Member
Join Date: Nov 2006
Model: 8700
Posts: 1
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We're having the same problem. PocketMac will email you their link to the patch in a form email if you ask them.
I still cannot get Now Up To Date to work for love or money. I even paid for a "Support" call from PocketMac and they have actually NOT called on the two different times they've been scheduled to call. It's been over a week since I purchased their support! Not to mention being insanely slow on responding to emails, or not actually reading what I'm writing to them. I've gotten their form letter about Now Contact three times, and I keep telling them it's a Now Up To Date problem.
We can't roll back to v3 as we only had one serial number and it's in use by another user. The software should not be advertised as working with Now Up To Date & Contact.
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12-01-2006, 07:50 AM
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#19
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New Member
Join Date: Nov 2006
Model: 8100
Carrier: Tmobile
Posts: 5
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I see from this thread that many are having issues with pocketmac and Now but what about the native ical and addressbook? I've been reading in diffrent threads that its a mix of either success or failure. Personally, I had success in the beginning but have noticed a deterioration in the sync's. It dawne don my from a previous post that the only thing that has changed on my system is that I have added smart groups in my address book and have more than the standard work and home calendars in Ical. I'm guessing that the addition of multiple calendars and groups create too many categories for pocketmac since the mac will keep data in a general area and in the smart group. Tus causing duplication an mixing of data at times. Can anyone confirm similar results? Also, as someone asked erlier...any idea where to find v3? That worked great for me.
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12-01-2006, 03:50 PM
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#20
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New Member
Join Date: Nov 2006
Model: 8100
Posts: 4
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I just emailed PocketMac and they sent me the patch. After installing it, my Blackberry syncs up with Now Up To Date and Now Contacts just fine. In fact, it imports fields better than v.3 did.
Posting this here because people started up threads elsewhere after this one was already going and the resolution was hidden from anyone watching this thread.
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