[rollerkitty]

Hey All,

I bought an 8500 from T-mobile when I was living in the US. When I moved back to Canada I asked for (and was given) the unlock code. My phone works great on the Rogers network in Canada, however I can no longer get it to work on the US, even when I select AT&T manually (the carrier that Rogers has a roaming deal with). This includes all functions - phone line, my BB data service, etc. What can I do to fix this?

m.

[dankarlinski]

Wirelessly posted (White and Nerdy)

Keep network selection on auto. Don't do manual.

What messages do you get when you are in the US? And are you sure its US roaming?

[rollerkitty]

Whether I try manual or auto, I get the same result. The signal indicator has a red X over top of it and it says "SOS".

[dc/dc]

Is your Rogers SIM provisioned for international roaming?

[Noodle22]

You should get an sms when you go into the US prompting you to purchase a roaming package and letting you know of possible roaming charges.

If your not getting this, then there is definately an issue. As dc/dc already asked, is it provisioned for international roaming?

[rollerkitty]

thanks! it turns out Rogers was supposed to have turned off the block on international roaming that they put on all new subscribers for the first 3 months, but for some reason they didn't for me... so they say it has been lifted now. I won't know for sure if everything's working OK until the next time I'm in the US, but hopefully it should be OK

[dc/dc]

Originally Posted by rollerkitty

thanks! it turns out Rogers was supposed to have turned off the block on international roaming that they put on all new subscribers for the first 3 months, but for some reason they didn't for me... so they say it has been lifted now. I won't know for sure if everything's working OK until the next time I'm in the US, but hopefully it should be OK

Ok great! Let us know how it works out next time you're down our way.

[tom0100]

Traveling to (or living near) Canadian or American borders can be difficult. Your phone will frequently pickup the strongest signal (USA tower or Canadian). I have been to cities where Canada is just across a river, lake (you name it) and the phone attempts to connect to the Canadian tower because it thinks I've gone International (because I have this 'feature' activated on my account)...well this creates a big bill for me. I'll rather stick with a weaker American tower near the border because it's INCLUDED and is not international. I would contact the phone company to clarify that the phone will go international correctly. A friend of mine had his international calling turned off because he always connected to Canada (when near the border) and he had HUGE bills BUT he was never actually IN Canada...their signal was just stronger near the borders.

[dc/dc]

Originally Posted by tom0100

Traveling to (or living near) Canadian or American borders can be difficult. Your phone will frequently pickup the strongest signal (USA tower or Canadian). I have been to cities where Canada is just across a river, lake (you name it) and the phone attempts to connect to the Canadian tower because it thinks I've gone International (because I have this 'feature' activated on my account)...well this creates a big bill for me. I'll rather stick with a weaker American tower near the border because it's INCLUDED and is not international. I would contact the phone company to clarify that the phone will go international correctly. A friend of mine had his international calling turned off because he always connected to Canada (when near the border) and he had HUGE bills BUT he was never actually IN Canada...their signal was just stronger near the borders.

Your post is not related to this topic. Thanks!