[SuperFlyBoy]

Originally Posted by John Clark

Is the device still registered with a data plan and bis on Sprint?
Posted via BlackBerryForums.com Mobile

Mine? No.

[MoeMonney]

Originally Posted by airfoil20

Hi! i'm having these problems for months now. I can't Update my Blackberry storm 2 (9520), my current version is v5.0.0.580 (platform 4.2.0.250) and wanna update it to v5.0.0.714
and i'm using Windows 7 home basic (64bit)
I already installed the new OS in my comp. deleted the vendor.xml in the common files loc. but i can't seem to find the other vendor.xml in the C:\Users\Username\appdata\virtualstore... there is no files in there. not even a single one. all hidden files are shown. tried running DOS no good still cant find the vendor.xml. already tried crackmem still no good. when i tried to update my bb thru loader (even if i deleted only one vendor.xml) it still doesn't recognized my new OS installed in the comp. all I see are the apps I downloaded. and oh. I tried reinstalling everything from my DM(unchecked the update) to new OS and tried installing it with no internet connection still no good.and oh I have BIS service.

argghh. pls help me!
thanks

Im Having this exact same problem. Im also on Windows 7. I think it may have something to do with that. PLEASE HELP!

[airfoil20]

hey moemoney

i found a solution for that one. if your phone is storm 2 (9520) and it's a DRM version. you have to download a DRM version so taht you can update your phone.

[michaelbenadiba]

I've run into this a bunch of times over the years. You delete the Vendor.xml file and still you can not load the OS.

I've found that if you have the BlackBerry plugged in before you've actually deleted Vendor.xml, it can create this scenario. Note all my testing is without Desktop Manager Installed.

I've finally figured out a way to deal with this though.

The trick is in the order of operation.

1. Go to C:\Program Files\Common Files\Research In Motion\AppLoader, and delete vendor.xml
2. Run Loader.exe & connect phone. At this point you are either Good to go and can load the firmware, or, it just won't show the firmware as available. If it does not show, continue:
3. Disconnect the device, and Remove the Battery.
4. Plug in the USB Cable
5. Insert the Battery
6. Start Loader.exe

This allows loader.exe to connect to the device before it is fully booted up and now Loader.exe will show the software for loading.

In some rare cases this will also not resolve it. In this case, get JavaLoader.exe and perform "javaloader.exe -u resettofactory" which clears out any IT policies on the device, then start at Step 1 and try again.

Thanks,

Michael Benadiba
mbccs.com

[grammy]

hey michaelbenadiba. thanks for the tips. it works for me. (-:

[CyberDaeng]

Great information... Just updated my BB 9700 OS after several days of furstration. Thank you very much!

[airikalim]

Really nice forum... hi all I'm new comer here....

[airikalim]

airikalim.wordpress.com

[jakk]

Hi, I see it before in some models, but I solved this trouble with this step, maybe you can solve this:

1. Remove Battery from phone
2. Delete vendors.xml
3. Run c:\Program Files/Common files/Research in Motion/AppLoader/loaders.exe
4. Click next
5. Put battery in phone and connect data cable, after click next quickly when you see "PIN: UNKNOW".

After that you can see menu to select wich app you need to install with os on phone.

[Navnitda]

JC has made life easier for many BB users. Cheers

[John Clark]

Thank you!
Posted via BlackBerryForums.com Mobile

[rfvasquez]

Very Nice - Thanks

[tony adams]

Originally Posted by jakk

Hi, I see it before in some models, but I solved this trouble with this step, maybe you can solve this:

1. Remove Battery from phone
2. Delete vendors.xml
3. Run c:\Program Files/Common files/Research in Motion/AppLoader/loaders.exe
4. Click next
5. Put battery in phone and connect data cable, after click next quickly when you see "PIN: UNKNOW".

After that you can see menu to select wich app you need to install with os on phone.

excellent help - worked on an 8520 that for some reason would not update - only thing i would add is dont bother with putting battery in - you dont have enough time to do that and plug usb cable in to click next on PIN: UNKNOW

once the update has started i then put the battery in

[blackberry-app-developer]

Really nice forum... hi all I'm new comer here....in case if you needed any more help please visit <a href="http://www.expertsfromindia.com/hire_blackberry_application_developer_programmer.h tm">blackberry application developer programmer</a>

[homermalaluan]

I do not know what my carrier is? How am I suppose to know what my carrier is? What are the ways in finding my carrier??

[Tawnyn]

hi i am really strugling to get my Curve 8520 updated to OS 5 :(

i tried to do what the OP explained but i have loads of problems :(

1. i don't seem to have the vendor.XML file
2. i don't find the apploader on my C: drive
3. even tho my carrier provides the OS 5 and above fo the Curve 8520 after the install it keeps telling me there are no updates for my bb.
4. yes i have a data plan

i have windows 7

i am a complete nibblet when it comes to BB and its products and frankly at this moment i am starting to regret i even bought one :( it's a fantastic phone even the best i ever had but updating to a better OS should not be such a pain in the *** :s

any tips are welcome and i am sorry for my poor englisch

[salimoemar]

i use pearl 9105,and winXP SP3,now i was desperate with this desktop software,many times i uninstall,reinstall,restart,delete any rim file in registry,but its always come this error report:EventType : clr20r3 P1 : rim.transcoder.exe P2 : 6.0.1.17
P3 : 4cfdb1d3 P4 : rim.transcoder P5 : 6.0.1.17 P6 : 4cfdb1d3
P7 : 7 P8 : ca P9 : system.nullreferenceexception EventType : clr20r3 P1 : rim.desktop.exe P2 : 6.0.1.18 P3 : 4cfdab9c
P4 : mscorlib P5 : 2.0.0.0 P6 : 4889dc80 P7 : f4f P8 : 7
P9 : n3ctrye2kn3c34sgl4zqyrbfte4m13nb EventType : clr20r3 P1 : rim.desktop.exe P2 : 6.0.1.18 P3 : 4cfdab9c
P4 : mscorlib P5 : 2.0.0.0 P6 : 4889dc80 P7 : f4f P8 : 7
P9 : n3ctrye2kn3c34sgl4zqyrbfte4m13nb

[KasVietNam]

The Great JC strikes again!!!

[itimoteo]

Originally Posted by John Clark

Second tip of the day: Thanks to Stevew on this forum for this tip. For Vista and Win 7 users: In the apploader folder, simply click on "Compatibility files" to see the actual Vendor.xml file. Once you've got that - simply delete the vendor.xml file there (even if you've deleted or think you've deleted it in the folder previously) and voila, it will allow you to update to the newly installed OS!

I'm becoming a little n00b.
Can anyone post pictures of it?
I tried to find this item, but i didn't.

TIA

[tangaling]

Originally Posted by trinityr

Great FAQ, however, most corporations install using SMS or batch scripting when installing to their users. Is there a way to prevent the Auto Updater from running during the installation such as a MST? I tried using an instruction file however that was ignored. Are there registery hacks perhaps?

Thanks, it worked for me! love the new OS 6!