[ebruder]

I have a 2 week old Bold from AT&T, which I am really happy with. I installed .216 and some favorite apps. Things were great until I knocked it out of the holster getting out of my car this AM, and it skidded 20 feet on very rough concrete.

Naturally, I was just thrilled with my coordination.

The damage isn't bad. The phone works perfectly, and the screen is not scratched, but the chrome around the screen is certainly scratched.

Can I return this Bold under the 30 day return plan and get a new one?

There is no doubt the phone was not at fault, I was. But I really hate seeing a new phone scratched up.

Comments (not about me) are welcomed.

EB

[amassere]

they wont take it back. they usually take it back with the original condition it was sold ...

[whitecollar]

Ask them.

[ezrunner]

Wirelessly posted (3G= Chuck Norris Speed)

Physical damage? You'll be lucky if they take it back!

I would just contact www.horizonwirelessonline.com they can set ya up with a new one for a nominal price

[Tazman00]

If they won't take it back, why not just change out the chrome bezel for a blacked out or a new chrome one?

easy, cheap, fix!

[david9962000]

I don't think they allow you to exchange for the same device. Check out HorizonWirelessOnline.com - Horizon Wireless, The World’s Cellular Repair Center ß for parts & service. Try putting a BB rubber skin.

[ebruder]

AT&T came through perfectly! I stopped at the retail store that I purchased the Bold from, and talked to the same sales guy. I gave him no B.S., just told him what happened. He looked at the phone, and reached for a new one, while saying the damage was so minor that he could DOA it.

Spectacular customer service!

EB

[kevintech]

Originally Posted by ebruder

AT&T came through perfectly! I stopped at the retail store that I purchased the Bold from, and talked to the same sales guy. I gave him no B.S., just told him what happened. He looked at the phone, and reached for a new one, while saying the damage was so minor that he could DOA it.

Spectacular customer service!

EB

wow! that's great karma for your honesty. now i would take this as a second chance and try to keep the bold as new as possible. i would hate to look at my bold all scratched up.

[800REV]

You might want to add the $5 a month insurance to the phone. It covers everything. Even if you lose it.

[david9962000]

Wow! Cool, good for you. Get a rubber skin for next time.

[kevintech]

Originally Posted by 800REV

You might want to add the $5 a month insurance to the phone. It covers everything. Even if you lose it.

for ATT, they told me i still had to pay a hundred dollars and so to claim the phone....not worth it IMO

[dwella]

150 deductable. Just had to pay 50 for my GD's broken sony.

d

[Damaged7]

No I am not yours.