[krissboyce]

Hi all,

This is a new one for me. I have an 8310, and before this started, I hadn't updated/changed anything in about 2 weeks. (Last change was removing from BES and going to BIS instead, and I have had no issues since, until this.)

I set my blackberry to automatically lock after a couple of minutes. I entered in my password just like I always do, but when I went to press "enter" I would get two new ** in the password field instead.

So I tried the following:
1. Removed the battery and put it back in. Same issue.
2. Connected via desktop software and made a backup. Was prompted for password and all was fine.
3. Used jl_cmder to reset to factory. Was able to log in and type to see what was going on. When I press enter, I get a b on the screen, and if I press it a couple of times, I get the popup asking if I want to set the currency key to dollar, euro, pound, etc. I chose dollar. Now I get b$ when I type enter.
4. Wiped the blackberry using jl_cmder. Loaded my OS (8310M_PBr4.5.0_rel152_PL2.7.0.90_A4.5.0.110_AT&T. exe). Let it reboot. Made a new note and tried out the enter key, same issue.

So do y'all think this is hardware, or are there other voodoo options anyone can think of?

Thanks,
Kristin

[Motorcycle Mama]

Sounds like moisture in/on the keyboard.

Wet hands, wet hair, sweaty pocket, steamy bathroom, high humidity environment, etc.

[Dubdub]

Agree with the above, sounds like it got wet. Or perhaps you dropped it?

[amitkapur]

The device must have gotten wet or you may have dropped it. Since $ is next to the enter key, the internal circuits may have gone bad. Try getting it dired out cmopletely in a service center.

[Tezytan]

Best way to dry it? Leave it in a bowl of rice. Let the rice absorb it out for you.
Its probably hardware. If you arent under warranty.. and water absorption dont work.. I cant think of how to help you..