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05-05-2012, 09:10 AM
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#1
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New Member
Join Date: May 2012
Model: 8520
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Posts: 10
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My BBM Is not working on WiFi
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Hello, I started 4 months using my BBM on my home WiFi, And It was working fine over 4 months with me, and when i went out home i recharged my card and it was working fine too when i came back to home, i tried to connect it to the wifi my bbm didnt work, facebook-browser-whatsapp-twitter is working fine but only the bbm and msn, cause both work with each other.
I wish you could help me, Thanks
Yours, Marwan.
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05-05-2012, 01:15 PM
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#2
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BlackBerry God
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 14,081
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Re: My BBM Is not working on WiFi
Try a hard reset first. That is, remain very the battery with the power on, wait 30 seconds, put battery back, test. If that doesn't fix it, resend service books and try again.
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- Ira
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05-05-2012, 01:30 PM
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#3
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Re: My BBM Is not working on WiFi
I removed the battery and waited over 30 seconds, but it didnt work tho.
Last edited by MrMarwanEhab; 05-05-2012 at 01:35 PM..
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05-05-2012, 01:51 PM
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#4
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BlackBerry God
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
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Posts: 14,081
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Re: My BBM Is not working on WiFi
What about service books?
And what do you observe? You say it isn't working, but what are the symptoms? Any error message?
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- Ira
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05-05-2012, 01:55 PM
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#5
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Re: My BBM Is not working on WiFi
No didnt got any error message, the bbm is not working no recent updates no old chats.
And about service books how can i do it?
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05-05-2012, 02:07 PM
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#6
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BlackBerry God
Join Date: Jul 2005
Location: Florida Panhandle
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OS: 10.3.3
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Posts: 14,081
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Re: My BBM Is not working on WiFi
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- Ira
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05-05-2012, 02:14 PM
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#7
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Re: My BBM Is not working on WiFi
When i entered Email Settings, It's says Your connection to the mobile network is turned on, but you are not in a wireless coverage area.
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05-05-2012, 02:20 PM
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#8
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BlackBerry God
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
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Posts: 14,081
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Re: My BBM Is not working on WiFi
Is the mobile radio on, and are you in a location with mobile network coverage?
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- Ira
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05-05-2012, 02:28 PM
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#9
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New Member
Join Date: May 2012
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Re: My BBM Is not working on WiFi
Yeah, im at location with mobile network coverage.
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05-05-2012, 02:58 PM
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#10
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BlackBerry God
Join Date: Jul 2005
Location: Florida Panhandle
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OS: 10.3.3
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Posts: 14,081
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Re: My BBM Is not working on WiFi
Did you turn off wifi? If so, does the BlackBerry show a connection to the mobile network? Do you see GPRS or EDGE in all caps?
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- Ira
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05-05-2012, 03:08 PM
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#11
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Re: My BBM Is not working on WiFi
Gsm
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05-05-2012, 03:31 PM
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#12
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BlackBerry God
Join Date: Jul 2005
Location: Florida Panhandle
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Posts: 14,081
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Re: My BBM Is not working on WiFi
Ok. We need to back up. You indicated your other BlackBerry services were working and only BBM was not working. If you see GSM, then you should not have any data service at all.
Have you called your service provider to check the setting on your account and to find out if there is a service outage?
Posted via BlackBerryForums.com Mobile
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