Overview
When calendar reminder alerts are dismissed on a BlackBerry Bold 9700 or 9630 smartphone with
content protection enabled, upcoming calendar appointments that trigger the reminder alert are displayed as duplicates only on the BlackBerry smartphone. This may also occur with
All Day or
Recurring events.
Environment
- BlackBerry® Bold™ 9700 smartphone
- BlackBerry® Tour™ 9630 smartphone
- BlackBerry® Device Software 5.0
- DT 523362
Resolution
Update to BlackBerry Device Software containing Application Version
5.0.0.714 or later for the BlackBerry Tour
9630 smartphone.
Update to BlackBerry Device Software containing Application Version
5.0.0.743 or later for the BlackBerry Bold
9700 smartphone.
Visit the following web site to download the latest version of BlackBerry Device Software from your wireless service provider:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
Workaround
Please be advised that this workaround may not be suitable for your organization. Please check with your security or legal department to ensure compliance with State and Federal law.
To disable content protection on the BlackBerry smartphone, complete the following steps:
- From the Home screen of the BlackBerry smartphone, click Options > Security Options.
- In Security Options, click Encryption.
- Change the Encryption mode to Disabled, and then save the settings.
Note: If the BlackBerry smartphone is associated with a BlackBerry® Enterprise Server, content protection might be enabled through an IT policy. Contact the server administrator to disable content protection.
Additional Information
If the following IT policy is configured, it will continue to force
Content Protection (BlackBerry smartphone
Encryption) and BlackBerry smartphone
Password. Even after manually configuring the IT policy to exclude
Content Protection and
Password, the following policy will override this setting.
Policy:
External File System Encryption Level
Setting:
Encrypt to User Password and Device Key (including multimedia directories)
Source: KB21364-Dismissing calendar reminder alert causes duplication of some calendar entries after content protection is enabled