BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 11-15-2010, 01:58 AM   #1
ladyluxe
New Member
 
Join Date: Jan 2010
Model: 8900
PIN: N/A
Carrier: PCCW
Posts: 2
Default unable to connect phone to desktop manager

Please Login to Remove!

my new phone has IT policy installed and i've never synced it with a DM. i'm trying to reset to factory defaults, but each time i try to connect my phone to DM it says:

"BlackBerry Desktop Manager failed to connect to your BlackBerry device."

i've tried reconnecting the device a million times, but still get the same error msg. anyone have any clue what's wrong?
Offline  
Old 11-15-2010, 12:04 PM   #2
hd56fox
Knows Where the Search Button Is
 
Join Date: Nov 2010
Location: romania
Model: 9700
OS: 6.0.0.534
PIN: N/A
Carrier: VODAFONE ROMANIA
Posts: 22
Default Re: unable to connect phone to desktop manager

After I restarted the computer, to me it was ok
Offline  
Old 11-15-2010, 12:13 PM   #3
Dubdub
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App6+
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,038
Default Re: unable to connect phone to desktop manager

Quote:
Originally Posted by ladyluxe View Post
my new phone has IT policy installed and i've never synced it with a DM. i'm trying to reset to factory defaults, but each time i try to connect my phone to DM it says:

"BlackBerry Desktop Manager failed to connect to your BlackBerry device."

i've tried reconnecting the device a million times, but still get the same error msg. anyone have any clue what's wrong?
Is this a device from your company or did you get a used device? If it is your company device, then I do not recommend trying to circumvent the IT Policy. You need to talk to the BES Admin.

If this is a used device, then you need to see our FAQ for removing an IT Policy. Wipe with Jl_cmdr and then reinstall the OS.

Remove IT Policy - BlackBerryFAQ
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads for: unable to connect phone to desktop manager
Thread Thread Starter Forum Replies Last Post
507 Error and Unable to Connect to Blackberry eibrown2 General 8300 Series Discussion - Curve 11 04-09-2009 05:19 AM
Desktop Manager 4.6 issues & Can't upgrade phone to 4.5 OS kady05 General 8100 Series Discussion - Pearl 6 09-27-2008 01:53 PM
Can't connect to Desktop Manager anymore? mat123 General Legacy Device Discussion 4 08-22-2008 07:11 AM
Desktop Manager v3.6.3.11 (SP3a) crashes upon sync Revelate RIM Software 23 10-25-2007 09:10 AM
Desktop Manager Cannot Connect to BlackBerry Handheld nocerini RIM Software 1 09-30-2005 01:44 PM


For iPhone 5 5s 6 Plus 6S 6 6S Plus 7 8 Plus LCD Display+ Touch Replacement OEM picture

For iPhone 5 5s 6 Plus 6S 6 6S Plus 7 8 Plus LCD Display+ Touch Replacement OEM

$29.88



NEW OEM Battery A1466 A1369 A1496 A1405 A1377 A1466 for MacBook Air 13 inch picture

NEW OEM Battery A1466 A1369 A1496 A1405 A1377 A1466 for MacBook Air 13 inch

$35.90



NEW OEM A1618 Battery for Apple MacBook Pro 15” Retina 99.5Wh A1398 Mid 2015 picture

NEW OEM A1618 Battery for Apple MacBook Pro 15” Retina 99.5Wh A1398 Mid 2015

$49.90



OEM Battery for MacBook Pro 17

OEM Battery for MacBook Pro 17" A1309 A1297 Early 2009 Mid 2009 2010 MC226

$42.80



A1417 OEM Battery for Apple Macbook Pro 15 Retina A1398 Mid 2012 Early 2013 US picture

A1417 OEM Battery for Apple Macbook Pro 15 Retina A1398 Mid 2012 Early 2013 US

$45.90



A1618 NEW OEM Battery for MacBook Pro 15

A1618 NEW OEM Battery for MacBook Pro 15" Retina A1398 Mid 2015 020-00079

$49.90







Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.