[aalishanafridi]

Hello,

I have a BB 9700 that was locked to Orange UK. I got it unlocked and verified that network & simcard in MEP are disabled and I could use any operator SIM with it. I used it for a year with a different operator and then I moved to Canada.

Here I realized that it does not work with any operator's SIM :( .I tried Rogers, Telus, Bell and none worked with it. What could be wrong with my phone ? Is there some other lock that is still in place ?

Regards,

[adperdue]

Some carriers use different frequencys to communicate between the tower and the headset. You should bring the device into a corporate store and ask if anyone there can help you trouble shoot it. Alternatively, you could call the carrier and ask to be escalated to BlackBerry specific tech support.
Posted via BlackBerryForums.com Mobile

[aalishanafridi]

Hi,

Do you mean GSM 900 & GSM 1800. I think the one Im having is dual band and can work with both. Rogers is a GSM 2G network whereas Telus and Bell are 4G LTE. Therefore, I dont think thats the problem.

I took it to Telus, Bell and Rogers' stores but they were unable to help and said that there might be a location lock on your device. I googled to see if there is any such lock but could not find anything about a geographical lock on a BB device.

My BB is just a digital alarm clock now :(

Regards

[dc/dc]

Originally Posted by aalishanafridi

Hi,

Do you mean GSM 900 & GSM 1800. I think the one Im having is dual band and can work with both. Rogers is a GSM 2G network whereas Telus and Bell are 4G LTE. Therefore, I dont think thats the problem.

I took it to Telus, Bell and Rogers' stores but they were unable to help and said that there might be a location lock on your device. I googled to see if there is any such lock but could not find anything about a geographical lock on a BB device.

My BB is just a digital alarm clock now :(

Regards

Incorrect. Rogers operates GSM 850/1900, UMTS 850/1900, and LTE 1700/2100. Bell operates UMTS 850/1900 and LTE 1700/2100, whilst Telus just operates UMTS 850/1900 in addition to legacy CDMA and iDEN networks.

[Zeeman28a]

...

[mandykk]

If you're on a corporate BES system you may not be allowed to use third-party apps. The company pushes an IT Policy to all users that dictates how the device may be used. They lock out features like non-corporate email and often force the device to self-lock after a set period of time.

[aalishanafridi]

Originally Posted by dc/dc

Incorrect. Rogers operates GSM 850/1900, UMTS 850/1900, and LTE 1700/2100. Bell operates UMTS 850/1900 and LTE 1700/2100, whilst Telus just operates UMTS 850/1900 in addition to legacy CDMA and iDEN networks.

Hmmmm Thanks for the info. But isnt BB9700 supposed to work with any of these?

[aalishanafridi]

Originally Posted by mandykk

If you're on a corporate BES system you may not be allowed to use third-party apps. The company pushes an IT Policy to all users that dictates how the device may be used. They lock out features like non-corporate email and often force the device to self-lock after a set period of time.

Fortunately, I am not using corporate BES but unfortunately I still cannot use it as a simple phone :(

[dc/dc]

Originally Posted by aalishanafridi

Hmmmm Thanks for the info. But isnt BB9700 supposed to work with any of these?

Yes, it should work with all of Rogers' bands.

[dc/dc]

Originally Posted by vrepair

if you are using canada simcard .first check what is your providers band ..850mhz or gsm band 900/1800mhz

do this option/settings/network connection/mobile network/there u have band selection

put it to gsm band...if your phone is ok then fine if its not ok the go on changing the settings one by one where u can get network


if any more help u can hit me up at

wbr

This is incorrect and bad advice. Do NOT follow it.