Exchange Synchronization Problem
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One of our users is have a problem Synchronizing Exchange with blackberry. Strangely, Sent items Synchronize but new items in the inbox do not appear on the device.
The device has Network connectivity, makes calls and is otherwise functioning normally.
User does not have rules setup in Outlook that would move emails from the Inbox into another folder (like a PST).
Only items older than 1 month are Archived (so this is also not the cause).
This is the second time this has happened to this user. the first time after doing a factory reset of the device and doing the Exchange Activation it began working again. Then after about 1 month the problem started again.
ATT had no idea about this problem and our Exchange server admin has been unable to see any problems with the user's account.
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