ok. here is a little update on this issue
For starters I have applied SP1 and Hotfix 2, but it's too early to tell if this will stop the problem. Anyway, luckily for me one of my users came to see me this morning with this exact problem so I was able to try a few of the suggestions.
I want to be able to fix this problem remotely without the user requiring to be at their desk and using the Desktop Manager so I tried camerch's suggestion of deleting the Desktop [CMIME] service book. I waited for about 10 minutes, expecting the service book to reappear maybe but nothing happened. So I went to BES and choose to Resend Service Book for that user, almost immediately got a message on the handheld saying something along the lines of "encryption key error, please contact your administrator". So I tried what I thought was a hard reset (sticking a pin in the back?). The handheld now reboots and asks for a PIN number (for the sim card), after that it just hangs. Looks like I'll have to re-install this one
A couple of questions then:
1. what is "Resend Service Book" actually supposed to do?
2. I'm guessing the encryption key and the Desktop [CMIME] service book are closely related - anyone know how this works?
3. If I set the encryption keys to 'Manual' will the handheld and server just use the current one they have and never change it? or will a new manual key need to be generated which they will use from that point on.
kdgaughan,
What does a corrupt service book look like? How can I spot one?
camerch,
err, a bit cheeky but any chance of posting that .pdf document - I don't have a RIM login. Or at least giving us the basics of what it says.
Thanks
Mike.