[kjdoug]

I got an email saying there is an update to my handheld software for my telus 8130 from os 4.3 to 4.5 so i click on the link and it takes me to the blackberry website to install application loader. I dl it and installed it and it tells me of the updated software and says it will install then it asks me for my email for future update notifications and i put my email in and the next button to install the software is grayed out and i can't update???!!!

[ndub33]

Is your Blackberry plugged into your computer?

[SteveO86]

Was that email from the BlackBerry Connection? If so everyone got that email.

Go to this link:
HowTo: Upgrade your BlackBerry OS | BlackBerryInsight

pick your provider "Telus" and it will list the latest available OS version.

[kjdoug]

yes my bb was plugged in ty....

thanks for the link steve....

[SteveO86]

If you go to the link and hit "Telus" and pick your device 8130, 4.5 is not a download option so the release might have been pulled, or a false alarm.

[ndub33]

Sorry, I hope I didn't offend...you would be amazed at how often the simplest troubleshooting step gets overlooked (including by yours truly).