9630 - I can't get picture or video to download from BB to computer.
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I have the 9630. My computer OS is XP for Home and Small Office. I don't know what is wrong and feel real stupid. The BB software did have a problem loading and I had to get help from one of their Tech's. Here's something that might be related to the problem, I go to Desktop Manager, click 'Media' and try to install 'Media Manager'. It never installs. I get a message "Rox Sniffer 9 Module has encountered a problem and needs to close". Then my computer shuts down and reboots. On the reboot, I get a message to the effect my computer recovered from a "fatal error". It's a real pain and I still can't get my pictures to download. To get my pictures to my computer, I have to remove the mini SDcard and plug it in to my computer. Still doesn't let me get to the video. Don't know where it's at, but can watch it on my BB. I'm stumped, Please help