[VR6]

is my button broken or is the OS just super slow?

sometimes it works, sometimes it doesn't, sometimes it takes 10+ clicks to get it to respond...it certainly doesn't feel broken, it clicks very nicely...

anyone know if it's broken, is there a fix for this?

i have a 7280 running 4.0 OS

[Jase88]

Sounds broken to me.

[VR6]

has anyone had any experience replacing a non-working esc/back button?

is it easy to do?

[TechKnowBabble]

Originally Posted by VR6

has anyone had any experience replacing a non-working esc/back button?

is it easy to do?

No experience with it, however if it is still within warranty once you open the device the warranty would be void.

[donthateme13]

ibe been having the same problem with my 7520 on 4.1 os sometimes it will work jsut fine other times i have to press it so hard that if its not broken its gonna be real soon

[kpoland]

Originally Posted by donthateme13

ibe been having the same problem with my 7520 on 4.1 os sometimes it will work jsut fine other times i have to press it so hard that if its not broken its gonna be real soon

For broken buttons, you could try reinstalling the Handheld Software. That's what Tech Support will tell you to do. After that, if it still doesn't work, the problem is obviously mechanical and it's gotta be exchanged...

[TechKnowBabble]

Originally Posted by kpoland

For broken buttons, you could try reinstalling the Handheld Software. That's what Tech Support will tell you to do. After that, if it still doesn't work, the problem is obviously mechanical and it's gotta be exchanged...

hahahhaaaa...yup...we always have to reload the software before we can do a RMA

[matthewk24]

I have replaced the button on a 7290 multiple times with no problems.

Do a search on how to take it apart so you can see how it is done.

You may also want to just take it apart, clean it and put it back together to see if that fixes your issue.

[VR6]

Originally Posted by kpoland

For broken buttons, you could try reinstalling the Handheld Software. That's what Tech Support will tell you to do. After that, if it still doesn't work, the problem is obviously mechanical and it's gotta be exchanged...

ugh...what? the software is flakey and not the button?!?! wow...that sounds like a major flaw!!

thanks guys, i'll try to reinstall the OS and if that doesn't work then i guess i'll have no choice but to swap the button out for a new one

[jibi]

brokeback blackberry? heh.

[KonTiki]

Originally Posted by jibi

brokeback blackberry? heh.

From the title of this thread it surprised me that it took this long, jibi.

[VR6]

it was only a matter of time i guess...

well the full wipe and re-install of the OS actually DID help a bit...instead of working 40% of the time before it's working about 75% of the time now...better than nothing!