I posted this to a newsgroup, but it went nowhere. I thought maybe you guys would have better insights. Also, I noticed that this works for some BB users I have met and not for others. All use a BES server. I am wondering what the missing link is that some are doing right and some wrong. A setting perhaps?
thanx in advnce
jim west
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How can a Blackberry user get to emails in an email folder other then Inbox?
We have an Exchange 2003 server and a Blackberry Enterprise server.
Everything is the latest version and is working good.
Most users have later model color Black or Blueberries like the 7000
series or 6220 or other color models.
My question is how can a user get to emails other then his Inbox. A
user has lots of important emails in a folder called Reference which
is in the root level of his Exchange mailbox. I got on his blackberry
and was able to navigate to that folder, but it showed it as being
empty. It is actually very full.
What can we do so enable him to get at those emails. I tried moving
that folder under the inbox (so it is a subfolder of Inbox) but that
didn’t help.
Surely there must be way to access folders other then the Inbox since
the handheld offers a way to navigate to them.
Help!
thanx in advnce
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Request for Question Clarification by aht-- on 21 Oct 2004 10:12 PDT
jimwest:
I get the feeling that you are referring to e-mails that this user has
previously moved into the "Reference" folder using his Outlook client.
If this is the case, there's a couple of things to consider here.
First, while it is possible to set up the Desktop Redirector settings
to ensure that he is notified of (and receives) new messages that are
delivered to the Reference folder, the current generation Blackberry
isn't intended as a mobile Outlook replacement that provides a client
interface into the Exchange server. Instead, think of the Blackberry
Enterprise Server as an agent that can be told to look for new
messages arriving in the user's Exchange account, and can mirror a
copy of those messages to be stored on and viewed on the user's
Blackberry device. This is why, for the current generation
Blackberries, it is still necessary to periodically synchronize
between the device and the user's PC/Outlook.
In order to view previously stored messages, first you will need to
ensure that Redirector has been configured to watch that folder for
new messages; then, you may need to go through and re-mark those
messages as unread so that they get picked up by Enterprise Server and
a copy sent to the Blackberry device. Depending on the number of
messages involved, the Blackberry may not have enough storage
available to hold them all, so that's a consideration to bear in mind.
Have I interpreted your question properly here? Are you indeed
referring to messages that have been previously saved in the
'Reference' folder by the user using his Outlook client?
Thanks,
aht--
Google Answers Researcher
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Clarification of Question by jimwest on 21 Oct 2004 21:34 PDT
The user doesn't need to have emails from the Reference folder pushed
to him as they are entered into there (which happens when he manually
moves them there using his outlook). What he needs it to be able to
wirelessly go there to reference an older email that he put there
using outlook.
Here is a fictional example to illustrate the problem, lets say he
gets 40 emails a day with daily sales figures for each of his 40 sales
people. When he is in front of his outlook he just dumps those into
his Reference folder. No time or need to read all this stuff. Every
few days his boss emails him (and he reads it on his blackberry, away
from outlook) and wants to know how many widgets did sam sell to xyz
corp 2 weeks ago. He needs a way to go to that reference folder and
pull up that email from sam the salesman from 2 weeks go so he call
his boss back with the answer.
Does that clarify things?
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Request for Question Clarification by aht-- on 21 Oct 2004 23:25 PDT
jimwest:
Yes, your clarification is very clear. Unfortunately, as I mentioned
in above, the Blackberry is not a mobile Exchange client. It is simply
a mobile e-mail tool, that when coupled with the Enterprise Server
allows you to receive copies of new incoming mail so that you can read
the copy without needing access to the actual Exchange server.
For this user to have mobile access with his Blackberry to the data in
the e-mails in his Reference folder, he is going to need to move
copies of those e-mails into his Blackberry. One method that may work
for him is the method I described above (set Redirector to monitor the
Reference folder, then mark all messages in that folder as Unread to
have Enterprise Server pick up on them and forward copies to the
Blackberry). Please give this a try, and let me know if it works for
this user's specific needs.
Thanks,
aht--
Google Answers Researcher
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Clarification of Question by jimwest on 22 Oct 2004 14:03 PDT
Are there any 3rd party tools that will work?
Also, it seems like it should work only becuase the BB has a function
that lets you navigate to other folders wirelessly. it sees you
entire folder tree. The strange thing is when you get there, it shows
the folder as being empty. could this feature point to a workaround
solution?
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Request for Question Clarification by aht-- on 25 Oct 2004 13:55 PDT
sharpaj--:
The reason that you are able to 'see' the other folders through the
Blackberry, is because the Blackberry Enterprise Server does provide
the ability for a Blackberry user to 'move' a copied message from the
Blackberry Inbox to another folder, and to have that change reflected
in the Exchange account. However, this does not provide the ability to
'pull' a list of message headers for messages that have not already
been copied to the Blackberry, nor does it allow the user to 'pull'
messages stored in any folder (including the Inbox) that were not
previously copied to the Blackberry by the Enterprise Server (ie. when
it was initially received in the user's Exchange account).
The point here is that the current-generation Blackberry system is a
parallel e-mail system to a user's existing e-mail system. The
Enterprise Server works in a push model; whenever it sees a new
message arrive in the user's Exchange account, it sends a copy of that
message to the user's Blackberry account. The ONLY messages it will
send to the Blackberry are the ones that it is told to watch for
(that's where the filters come into play).
If your user wishes to have all of his Reference e-mails available to
him, the most likely way is to a) set the Desktop Redirector settings
to monitor the Reference folder, then b) mark all of the messages in
the Reference folder as unread, to see if the Enterprise Server will
trigger off of this and send a copy of them to the user's Blackberry.
Failing this, the user will need to forward copies of all of the
messages to himself, then move them all (on the Blackberry) into the
Blackberry's version of the 'Reference' folder. Otherwise, as the
current-generation Blackberry system is NOT a mobile client for the
Exchange server, you will need to wait until RIM comes out with a new
version of the Enterprise Server with 'pull' capability in order to be
able to do this. Based on the reported features of the upcoming
version 4.0, it will not have this feature yet, sorry.
Please try the method I've described above with the Redirector
settings and marking the messages as unread, it may meet your user's
needs.
Regards,
aht--
Google Answers Researcher
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Request for Question Clarification by aht-- on 25 Oct 2004 14:07 PDT
Actually jimwest, I just tried this out with an Exchange account on
Enterpriser Server 3.6, and it does not work. The 'unread' status
alone is not enough, the message must arrive as 'new mail' before the
Enterprise Server will forward a copy to the Blackberry. Therefore,
the only way to accomplish this is for your user to forward copies of
every saved e-mail back to himself first, then refile them in the
Blackberry's version of the 'Reference' folder. A lot of work,
unfortunately.
Sorry!
aht--
Google Answers Researcher
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Clarification of Question by jimwest on 30 Oct 2004 21:48 PDT
Someone sent me this:
I looked this up on the web and found this to be very enlightening.
Read the 3rd bolded sentence.
http://kb.indiana.edu/data/alov.help...65349.22109.30
I didn't understand it. Does this info give us an answer?
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Clarification of Question by jimwest on 30 Oct 2004 21:49 PDT
I tried this out on another friends BB and his could do it! I
couldn't figure out why he could, and the other user can't. They are
on the same server.
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Request for Question Clarification by aht-- on 31 Oct 2004 01:11 PST
jimwest:
What exactly were you able to do on the other Blackberry? If you mean
that you were able to see messages stored in folders other than the
Inbox, do you happen to know if the user had moved them there
themselves after the messages had arrived in the Inbox? That is the
only way for you to have been able to see messages in the other
folder(s). Everything in the URL you mentioned above simply reinforces
this. Regardless of how you reconcile, unless the messages were
originally delivered to the Blackberry, there is no way for the
Blackberry to retrieve previously-saved messages from the Exchange
server.
One thing to note is this: does the second user have their Blackberry
Redirector set to always deliver new mail to the Blackberry, even when
in the cradle?
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Clarification of Question by jimwest on 02 Nov 2004 15:12 PST
Yes he was able to see messages stored in folders other than the
Inbox. The user did indeed moved them there himself using Outlook
after the messages had arrived in the Inbox.
I'll check on the 2nd user, if they have their BB set to always
deliver new mail to the Blackberry, even when in the cradle.
