[tmoney83]

i used to have a curve(8310) and i now i have the bold. i unlocked the 8310 and gave it to a friend. now the person has att, the phone was from att but now we cant get it to setup bis on the phone. when i go to try to set it up it goes to skip email setup and set up a work email account. is it because its unlocked i cant do it anymore or what help

[dankarlinski]

you need to log onto the BIS site to set up the email.

https://bis.na.blackberry.com/html?brand=mycingular

from your post, it sounds like u are trying to set it up sing the desktop manager

[tmoney83]

i did it that way also but no books comes in

[dankarlinski]

there is an option to push the books.

but lets take care of something else first.

when u owned the device, was it on a BES for your work?

because the only reason why it would avoid a personal email setup from what i know is if it is still linked to the BES and the IT guy blocked access to personal accounts.


so, was the device ever used for a work BES?

[tmoney83]

no it was bis

[dankarlinski]

ok try these.


Step 1:
http://img198.imageshack.us/img198/6460/stepone.png

log in and clock on the button circled


Step 2:
http://img269.imageshack.us/img269/8720/steptwo.png

enter the info onto this screen.


are you getting any kind or error with either of these steps?

[tmoney83]

did that step also still nothing

[dankarlinski]

what kind of account are you tyring to set up with your berry.

what is the domain? gmail, or yahoo or something like that?

[tmoney83]

yahoo

[dankarlinski]

Wirelessly posted (My Bold)

This shouldne be a problem. What error are you getting when you try to add it

[tmoney83]

when i do it from the site. it say books where sent. i dont se no error nowhere

[Motorcycle Mama]

Sounds like the BlackBerry Data Plan isn't properly set up on the device. A call to the carrier is in order.

[tmoney83]

that might be the case because there is no blackberry data plan for the phone line. but they o have unlimited text and internet

[Motorcycle Mama]

Yeah, that won't get you email.