BlackBerry Forums Support Community

Blair42 · 09-22-2009, 01:29 PM

can't send or recieve messages Email way behind hardly anything at all.
Did not see the post called Verizon spent 35 minutes with the tech. They called rim. rim first said a small fglitch had occured then after I said there are posts on several forums a tier 2 came on said the issue is all networks and the email and messages should be working right before the end of the day. Once again Rim does not just tell the customers or the companies there is an issue and wastes customers time. Sick of the way Rim handles it's outages.

tj13 · 09-22-2009, 01:31 PM

still out in ct.

franzey · 09-22-2009, 01:33 PM

Does BES go through a different network? My BES emails are coming in just fine. None of my BIS accounts are though. Weird.

whsbuss · 09-22-2009, 01:48 PM

Quote:

Originally Posted by franzey

Does BES go through a different network? My BES emails are coming in just fine. None of my BIS accounts are though. Weird.

Different RIM networks - BES vs BIS

bdsguru · 09-22-2009, 01:50 PM

Quote:

Originally Posted by franzey

Does BES go through a different network? My BES emails are coming in just fine. None of my BIS accounts are though. Weird.

BES email is via a seperate network that your company owns. this ensures complete security and message delivery. The BIS accts are down for all carriers currently. It is a nationwide outage. No estimated time to resolution posted yet here at ATT BDS

jsconyers · 09-22-2009, 01:56 PM

I just had a handful of email/facebook notifications come to my device.

Eli Eli · 09-22-2009, 02:03 PM

Nothing so far for Sprint in Puerto Rico

monkeee2002 · 09-22-2009, 02:07 PM

BIS seems to be back up (USA, Idaho). Got svce books through, and emails are popping in.

franzey · 09-22-2009, 02:08 PM

Quote:

Originally Posted by bdsguru

BES email is via a seperate network that your company owns. this ensures complete security and message delivery. The BIS accts are down for all carriers currently. It is a nationwide outage. No estimated time to resolution posted yet here at ATT BDS

But still through their servers correct? BES does seem delayed though. At least 2-3 minutes. Usually it is almost instantaneous.

whsbuss · 09-22-2009, 02:19 PM

BIS operating normally after the backlog of messages were pushed out. Hope its stable again.

bdsguru · 09-22-2009, 02:30 PM

Quote:

Originally Posted by franzey

But still through their servers correct? BES does seem delayed though. At least 2-3 minutes. Usually it is almost instantaneous.

normal message delivery for a blackberry with BES or BIS is 2-15

boone92 · 09-22-2009, 04:20 PM

I'm still receiving nothing since about 10am this morning PST.

kurichan · 09-22-2009, 04:33 PM

Quote:

Originally Posted by bdsguru

normal message delivery for a blackberry with BES or BIS is 2-15

Not for me. BES is always instantaneous. BIS with Google nearly so.

pedirn308 · 09-22-2009, 05:47 PM

Verizon Florida....haven't received anything since 1:30. Friend of mine has same carrier same area and has had no problems

pedirn308 · 09-22-2009, 07:37 PM

Anyone back up????????

rockbottom8 · 09-22-2009, 08:38 PM

Back up for me...

daphne · 09-22-2009, 09:00 PM

My email was down from about 8:30 AM to 10 AM in Nor Cal, vzw. I've noticed a few slight delays since then, but been getting email steadily.

bbuser2 · 09-22-2009, 11:09 PM

For what it's worth, I'm on BIS / ATT and was down since 8am this morning.

Re-sending service books didn't do the trick for me a few minutes ago, so I deleted the email account from BIS and then re-added it.

I'm now back online...

boone92 · 09-23-2009, 02:17 AM

I am still not receiving anything and can't log onto IM or browse the web. Do I need to do anything like a restart or should it come back on it's own when it does?

pedirn308 · 09-23-2009, 05:27 AM

How do you resend service books?

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RIM Data outage 22 Sept 2009