[staryta16]

i've just using my 8320 for about 2 weeks n since 2 days ago, my alarm turn mute eventhough it was set up to 'tone' and my profile also in 'normal mode'. n when I checked i found out that my music player also can't play any song, ringtones or any other tones. is there any of u that having the same problem like me? because it's happening everyday now. and I also had tried to turn it off, pull out the battery and put it back. but somehow in the next morning my alarm and any other sound turn mute again. pleaseee help.....

[Motorcycle Mama]

You need to try the battery pull with the phone turned ON instead of OFF.

[thehillslife]

Yeah do the above, I had the EXACT same problem after the third of fourth week of owning my BB...totally freaked me out but doing the battery pull with it turned on works a gem!!!