BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 05-17-2016, 04:34 AM   #1
ppittman
Thumbs Must Hurt
 
ppittman's Avatar
 
Join Date: Apr 2007
Location: London
Model: 8100
Carrier: Vodafone
Posts: 60
Default BES12 - IOS devices not activating

Please Login to Remove!

We have recently built a BES 12.4.1 Lotus Notes environment using Traveler and a separate BES Router.

We have configured the profiles etc. but each time we try to activate a device we are seeing the error 'Unable to verify account details'.

I have a call open with BB support but they havent come back with much yet. They asked us to change log file level from info to debug but we cant do that. When we make the change and save it, the screen clears and at the top of the screen where it says 'Global Logging Settings' and the name of the server underneath, we are unable to select either line to view the settings. We have a call in with BB about this too.

Also, we have 3 SRP tenants mentioned in the Core log files. This is because we tried several different SRP's as none of them would work. In the end, we had to reboot the server before an SRP key could be validated. We also have a call in for this!

Anyone have any ideas what the issue with activations could be?
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads for: BES12 - IOS devices not activating
Thread Thread Starter Forum Replies Last Post
BBM for Android and iOS release date ZombieBerry BlackBerry In the News 5 09-18-2013 06:06 PM
How to register devices in Blackberry Manager? Jasc BES Admin Corner 7 03-02-2009 04:56 PM
Do I really have to wipe all of our devices? The Trickster BES Admin Corner 5 10-27-2008 08:53 PM
Any experience supporting Blackberry Connect devices? DarienA BES Admin Corner 7 04-12-2007 09:51 AM
[09-27-2004] Older Palm Devices to get BlackBerry Support Tom BlackBerry In the News 0 09-27-2004 07:54 PM


ENDOXPERT GASTROENTROLOGY MEMORY BASKET BRAND NEW picture

ENDOXPERT GASTROENTROLOGY MEMORY BASKET BRAND NEW

$118.36



Foot Rest for under Desk - Memory Foam Foot Stool - Back, Lumbar, and Knee Pain picture

Foot Rest for under Desk - Memory Foam Foot Stool - Back, Lumbar, and Knee Pain

$23.11



2 - RAM DRAM Tray-Container Box For Server PC Memory DIMM Modules - Fits 100 NEW picture

2 - RAM DRAM Tray-Container Box For Server PC Memory DIMM Modules - Fits 100 NEW

$21.90



2 Computer Memory Packaging Tray Case for Desktop PC DDR4 Modules - Fits 100 New picture

2 Computer Memory Packaging Tray Case for Desktop PC DDR4 Modules - Fits 100 New

$21.50



We R Makers The Cinch Book Binding Machine Round hole V 2 White Aqua 71050-9 picture

We R Makers The Cinch Book Binding Machine Round hole V 2 White Aqua 71050-9

$79.99



Dental Endo NiTi Gold Taper Heat Activated /Rotary Files Engine Use 21mm/25mm picture

Dental Endo NiTi Gold Taper Heat Activated /Rotary Files Engine Use 21mm/25mm

$296.92







Copyright © 2004-2016 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.