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05-07-2009, 07:52 PM
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#1
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Knows Where the Search Button Is
Join Date: Mar 2009
Location: NY
Model: 9530
PIN: N/A
Carrier: Verizon
Posts: 32
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Repair or Remove?
Please Login to Remove!
I am trying to install a new OS .172 from .75 and after i run the download file i get a box that pops up and says BB device software v4.7.0 for the BB 9530...repair or remove?
what do i do?
please help!
thank you,
mrsstraty
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05-07-2009, 07:55 PM
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#2
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New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
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How are you installing the OS? Are you using Desktop Manager?
I would recommend using Loader.exe.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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05-07-2009, 07:58 PM
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#3
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Knows Where the Search Button Is
Join Date: Mar 2009
Location: NY
Model: 9530
PIN: N/A
Carrier: Verizon
Posts: 32
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No desktop mamager isnt even up right now. it is closed down.
mrsstraty
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05-07-2009, 07:59 PM
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#4
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New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
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What is the name of the .exe file that you downloaded?
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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05-07-2009, 08:04 PM
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#5
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Knows Where the Search Button Is
Join Date: Mar 2009
Location: NY
Model: 9530
PIN: N/A
Carrier: Verizon
Posts: 32
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9530AMEA_PBr4.7.0_rel172_PL4.0.0.153_A4.7.0.122_Be ll_Mobility_Inc
Thats it.
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05-07-2009, 08:04 PM
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#6
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New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
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Alright, so you installed that on your PC by double clicking on it?
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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05-07-2009, 08:05 PM
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#7
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Knows Where the Search Button Is
Join Date: Mar 2009
Location: NY
Model: 9530
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Carrier: Verizon
Posts: 32
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yes and i saved it to my computer desktop.
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05-07-2009, 08:08 PM
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#8
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New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
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Good! Go to c:\program files\common files\research in motion\apploader and you should see a vendor.xml. delete that file. While you're in that folder you should also see Loader.exe
Try running that.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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05-07-2009, 08:11 PM
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#9
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Knows Where the Search Button Is
Join Date: Mar 2009
Location: NY
Model: 9530
PIN: N/A
Carrier: Verizon
Posts: 32
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should my phone be plugged into the computer? and all i see is a loader file it doesnt say loader.exe...actually alot of loader files.
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05-07-2009, 08:12 PM
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#10
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New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
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Yes, you need to connect your phone to a rear USB port on your PC. Not into a USB hub.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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05-07-2009, 08:13 PM
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#11
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Knows Where the Search Button Is
Join Date: Mar 2009
Location: NY
Model: 9530
PIN: N/A
Carrier: Verizon
Posts: 32
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i deleted it but i dont see loader.exe just loader
also the version for ALL of those apps is 4.7.0.52 does this matter?
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05-07-2009, 08:14 PM
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#12
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Knows Where the Search Button Is
Join Date: Mar 2009
Location: NY
Model: 9530
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Quote:
Originally Posted by jsconyers
Yes, you need to connect your phone to a rear USB port on your PC. Not into a USB hub.
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I have my USB in the front
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05-07-2009, 08:15 PM
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#13
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New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
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That should work, give it a shot.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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05-07-2009, 08:16 PM
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#14
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Knows Where the Search Button Is
Join Date: Mar 2009
Location: NY
Model: 9530
PIN: N/A
Carrier: Verizon
Posts: 32
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Quote:
Originally Posted by jsconyers
That should work, give it a shot.
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use the plain loader one? it doesnt say loader.exe
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05-07-2009, 08:16 PM
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#15
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Spam Reporter
Join Date: Oct 2005
Location: IAD
Model: 6230
Carrier: Voicestream
Posts: 14,524
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Quote:
Originally Posted by mrsstraty
i deleted it but i dont see loader.exe just loader
also the version for ALL of those apps is 4.7.0.52 does this matter?
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That's the one to use. You simply have extensions hidden.
Quote:
Originally Posted by mrsstraty
I have my USB in the front
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You should have some in the back too. Use one of those please.
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I h8 txtspk.
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05-07-2009, 08:19 PM
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#16
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Knows Where the Search Button Is
Join Date: Mar 2009
Location: NY
Model: 9530
PIN: N/A
Carrier: Verizon
Posts: 32
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after i double click to install it i get a box that says preparing to install then i get welcome to install shield wizard for BB device software v4.7.0 for the BB 9530.
is this right?
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05-07-2009, 08:21 PM
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#17
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New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
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That sounds like you're installing the OS on your PC and not on the device.
What directory are you in?
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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05-07-2009, 08:23 PM
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#18
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Knows Where the Search Button Is
Join Date: Mar 2009
Location: NY
Model: 9530
PIN: N/A
Carrier: Verizon
Posts: 32
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hmm how do i find that out?
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05-07-2009, 08:23 PM
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#19
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Knows Where the Search Button Is
Join Date: Mar 2009
Location: NY
Model: 9530
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Carrier: Verizon
Posts: 32
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the phone wasnt plugged in at all until after i install it right? im so lost!!!
thank u for your help by the way!
mrsstraty
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05-07-2009, 08:24 PM
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#20
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New Member
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,104
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On your PC, C:/Program Files/etc....
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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