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12-17-2009, 05:22 AM
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#1
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Thumbs Must Hurt
Join Date: Apr 2007
Model: 8310
PIN: N/A
Carrier: O2-UK
Posts: 50
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T-Mobile UK 8100 call failure message
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Hi There - I wonder if someone could please help me with an issue that I am having with a secondhand 8100 that was given to me by a friend (who moved to an iPhone!!)
He says that he previously had the phone on a pay monthly contract with T-Mobile and I know that this was the case as he has had the phone for about 18 months.
I just want to use the phone for texting and a few calls, so no Blackberry data plan required.
When I place my T-Mobile pay as you go SIM card into the phone, all appears to be ok (good signal strength and the T-Mobile UK message is displayed)), however when I try to make a call, I get authorization failure. My friend says that this may be due to the phone previously being locked to his T-Mobile pay monthly account?
I thus unlocked the phone from T-Mobile and placed an O2 SIM card into it. Again everything appears ok, in that I get the O2 - UK message and 5 signal strength bars shown on the top right hand corner.
However, when I try to make a call or send a text, I get a call failure message
I suppose that this must be something to do with the phone somehow still being tied up to T-Mobile (uven though I have successfulyl unlocked it).
Could anyone please shed any light on this situation for me. I am confident that the phone was not stolen, but I am confused as to why it will not make calls on other networks.
My friend also assures me that the phone was working perfectly when he had he T-Mobile SIM card in it (which he has no mis-placed!!)
Thanks for any advise / assistance.
Andrew
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12-17-2009, 09:38 AM
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#2
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BlackBerry Extraordinaire
Join Date: Nov 2009
Location: British Columbia
Model: 8520
OS: 5.0.0.509
PIN: N/A
Carrier: Rogers
Posts: 2,021
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Who did you get the unlock codes from? And how do you know it actually has been unlocked?
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12-17-2009, 10:16 AM
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#3
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Thumbs Must Hurt
Join Date: Apr 2007
Model: 8310
PIN: N/A
Carrier: O2-UK
Posts: 50
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Hi There - thanks for the reply.
I got the unlock code from dr.unlock (I have used them before without any problems).
I know that the phone is now unlocked as when I type MEPD in options/SIM it shows disabled for network (and all other options). Also I no-longer get an invalid SIM card message when I put a non T-Mobile SIM card cin the phone, which I wa getting before I enetered the unlock code.
I am thinking that somehow the phone is still tied into a specific T-Mobile SIM card / account either by it's IMEI number or maybe it's Blackberry PIN number? Is this possible, does anyone know, so that the tie in holds across operators?
Thanks Again.
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12-17-2009, 10:24 AM
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#4
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BlackBerry Mensa
Join Date: Jan 2009
Location: Chester,UK
Model: 9000
PIN: N/A
Carrier: Tesco Mobile
Posts: 9,481
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No, any plans etc are tied to the SIM card.
If the BB PIN was tied to an account, it would only affect your ability to get data.
__________________
~Midnight Draven
"That's it then. Cancel the kitchen scraps for lepers and orphans, no more merciful beheadings... and call off Christmas."
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12-17-2009, 10:30 AM
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#5
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Thumbs Must Hurt
Join Date: Apr 2007
Model: 8310
PIN: N/A
Carrier: O2-UK
Posts: 50
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OK, thanks for that.
What about the phone being on a Blacklist for stolen phones - although I am sure that this is not the case as I remember my friend getting the phone brand new about 18 months ago.
It just seems funny that it is stopping calls on all networks - yet he assures me that the phone worked fine with his old SIM card (which he has now lost - but the contract was up anyway).
Do T-Mobile do anything special with their Blackberry phones to not allow them to be used on any other network, even if unlocked?
Thanks Again.
Andrew.
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12-17-2009, 10:46 AM
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#6
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BlackBerry Extraordinaire
Join Date: Nov 2009
Location: British Columbia
Model: 8520
OS: 5.0.0.509
PIN: N/A
Carrier: Rogers
Posts: 2,021
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Do you have a plan that is attatched to the sim card you are using?
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12-17-2009, 12:20 PM
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#7
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Thumbs Must Hurt
Join Date: Apr 2007
Model: 8310
PIN: N/A
Carrier: O2-UK
Posts: 50
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Hi Again - yes I have a standard voice plan - no BB plan as I just want to use the phone for personal use (I have a curve for business use).
I have turned off data services on the phone, just in case this was causing a problem.
Thanks Again
Andrew
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12-17-2009, 02:14 PM
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#8
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BlackBerry Mensa
Join Date: Jan 2009
Location: Chester,UK
Model: 9000
PIN: N/A
Carrier: Tesco Mobile
Posts: 9,481
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You said PAYG sim card?
Does it have credit on it?
__________________
~Midnight Draven
"That's it then. Cancel the kitchen scraps for lepers and orphans, no more merciful beheadings... and call off Christmas."
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12-17-2009, 03:31 PM
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#9
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Thumbs Must Hurt
Join Date: Apr 2007
Model: 8310
PIN: N/A
Carrier: O2-UK
Posts: 50
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Yes, the PAYG SIM has credit on it
I have also tried my pay monthly O2 SIM in the phone and I get exactly the same results i.e. the call failed message.
Thus it must be either some settting(s) on the phone, or a general block across all networks?
Thanks Again
Andrew
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12-17-2009, 05:17 PM
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#10
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BlackBerry Mensa
Join Date: Jan 2009
Location: Chester,UK
Model: 9000
PIN: N/A
Carrier: Tesco Mobile
Posts: 9,481
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ok, not sure where about it is on a 8100
but
options (wrench icon) - security - firewall
make sure its no checked to "block outgoing calls"
also check options - security - general, and see if there are any IT policies on the device.
__________________
~Midnight Draven
"That's it then. Cancel the kitchen scraps for lepers and orphans, no more merciful beheadings... and call off Christmas."
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12-17-2009, 05:30 PM
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#11
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Thumbs Must Hurt
Join Date: Apr 2007
Model: 8310
PIN: N/A
Carrier: O2-UK
Posts: 50
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Thanks for the continuing assistance.
The firewall is disabled and there is no I.T. policy shown to be on thew phone
I think that I am just going to give him the phone back as I am stumped!!
Thanks
Andrew
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