[Sarosh]

I just got my BES information for email from the IT at my work and I can't find the enterprise activation icon or anything for it anywhere on my bold with OS 5.0.0.509

[BB-Tech support]

Originally Posted by Sarosh

I just got my BES information for email from the IT at my work and I can't find the enterprise activation icon or anything for it anywhere on my bold with OS 5.0.0.509

Go to options>advanced options>host routing table
press menu key and register on network
wait for about 30 sec until service book download to your device and
then press back button and see if you have enterprise activation

[Sarosh]

Originally Posted by BB-Tech support

Go to options>advanced options>host routing table
press menu key and register on network
wait for about 30 sec until service book download to your device and
then press back button and see if you have enterprise activation

that didnt work, does it matter if its my own personal device with BB personal dataplan? do i need to purchase a addon?

[BB-Tech support]

For BES you have to have enterprise provisioning to be able to activate on BES, with BES express you can use provisioning for Prosumer ( personal data plan)
but that have nothing to do with you doent having enterprise activation in option
try hard reset ( pull battery out and wait for 30 sec and put it back)

[Sarosh]

Originally Posted by BB-Tech support

For BES you have to have enterprise provisioning to be able to activate on BES, with BES express you can use provisioning for Prosumer ( personal data plan)
but that have nothing to do with you doent having enterprise activation in option
try hard reset ( pull battery out and wait for 30 sec and put it back)

didnt work, do security wipe for emails, contacts, etc.?

[BB-Tech support]

Originally Posted by Sarosh

didnt work, do security wipe for emails, contacts, etc.?

Look for this
Cause 6

There is a corrupted service book on the BlackBerry smartphone.

Resolution

If the Enterprise Activation icon is missing from the Home screen, as well as from options -> advanced options, there is a corrupted service book on the BlackBerry smartphone. Delete all service book entries in options -> advanced options -> service book, and re-send service books to the BlackBerry smartphone.

after you delete that
Go to options>advanced options>host routing table
press menu key and register on network


let me know

[Sarosh]

Originally Posted by BB-Tech support

Security wipe will erase all your data.
You can try
but 1st backup your device
and then see after wipe is done
dont restore your back up just check do you have enterprise activation

Ok thank you very much for the late night help! I will do that and post back, yes its backed up regularly.

[Sarosh]

Okay after the wipe, i went through the setup wizard at the end I clicked on setup email, and it did show option of setting up enterprise, so I canceled it and went back to home then to options and checked advanced settings and its not there, resent the registration in host routing table. now enterprise activation shows up. Should i register it now or restore my data first then register it?

[BB-Tech support]

Originally Posted by Sarosh

Okay after the wipe, i went through the setup wizard at the end I clicked on setup email, and it did show option of setting up enterprise, so I canceled it and went back to home then to options and checked advanced settings and its not there, resent the registration in host routing table. now enterprise activation shows up. Should i register it now or restore my data first then register it?

restore your contacts, calendars, memos and tasks only
then register on enterprise

[Sarosh]

Originally Posted by BB-Tech support

restore your contacts, calendars, memos and tasks only
then register on enterprise

Oh ok, well I waited for your response but went ahead and did full restore, and now the enterprise is activating, just now got a error that says its not communicating with the server, and i selected to continue activating. Would that have made a difference if I only did contacts, calendears, memos and task only?

[BB-Tech support]

Originally Posted by Sarosh

Oh ok, well I waited for your response but went ahead and did full restore, and now the enterprise is activating, just now got a error that says its not communicating with the server, and i selected to continue activating. Would that have made a difference if I only did contacts, calendears, memos and task only?

Doesn't matter as long as you have enterprise activation
I thought that was corruption in database
but i think that might be a service book
error that says its not communicating with the server,
Check your signal strength
options> status
If its above -90dBm then you don't have data flow
if its belove then you have to contact your IT person in company
its BES problem

[Sarosh]

Originally Posted by BB-Tech support

Doesn't matter as long as you have enterprise activation
I thought that was corruption in database
but i think that might be a service book
error that says its not communicating with the server,
Check your signal strength
options> status
If its above -90dBm then you don't have data flow
if its belove then you have to contact your IT person in company
its BES problem

-70dBm here, I will email the IT person, thank you very much for the help tonight! Greatly appreciated! Time for me to hit the hay right now.

Thanks again