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 BlackBerry Device Specific General 9500 Series Discussion - Storm Go

Repair or Remove?

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Old 05-07-2009, 08:25 PM   #21
jsconyers
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the phone wasnt plugged in at all until after i install it right? im so lost!!!

thank u for your help by the way!

mrsstraty
You don't need to connect your phone until you are ready to load the OS.

No problem, that's what we're here for
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Old 05-07-2009, 08:25 PM   #22
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i didnt notice any specific directory. i just did EXACTLY like the yellow post it said to do.
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Old 05-07-2009, 08:26 PM   #23
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in the file thingy it says version 4.7.052 for all those app thingys. that cant be the right one, can it? i am running 4.7.0.75 now!
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Old 05-07-2009, 08:27 PM   #24
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I believe step 2 tells you to go to a certain directory. A lot of times people over look the Common Files part of that directory.
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The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
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Old 05-07-2009, 08:31 PM   #25
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I did delete that file in the right folder. i found common files ALL of that was good. deleted the file too.
i think step 1 is getting screwed up i am not downloadeing it right
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Old 05-07-2009, 08:32 PM   #26
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i tried to dl it again and i keep getting repair or remove file
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Old 05-07-2009, 08:33 PM   #27
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its asking to repair or remove the device software from my computer
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Old 05-07-2009, 08:34 PM   #28
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Let's start from the beginning. Go to Add/Remove programs and remove the OS.

Then double-click on the file you downloaded and saved to your desktop and you should get the install wizard for BB device software 4.7... Run through the wizard.

The delete the vendor.xml file, connect your device to the PC, run Loader.exe
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The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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Old 05-07-2009, 08:35 PM   #29
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ok im trying now
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Old 05-07-2009, 08:48 PM   #30
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im to the app loader now. do i need the blackberry s/mime support package...there are things for me to choose from to add
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Old 05-07-2009, 08:48 PM   #31
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or do i need the blackberry attachment service?
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Old 05-07-2009, 08:49 PM   #32
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No, you won't need the S/MIME package if you're not on a BES. I would install the attachment service, for messages with attachments.
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The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
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Old 05-07-2009, 08:51 PM   #33
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Quote:
Originally Posted by jsconyers View Post
No, you won't need the S/MIME package if you're not on a BES. I would install the attachment service, for messages with attachments.
ok GREAT! u r awesome!
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Old 05-07-2009, 08:52 PM   #34
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it says 4.7 version though. is it going to be the upgraded one?

it says 4.7 ONLY no anything after it like the entire 4.7.0.172
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Old 05-07-2009, 08:56 PM   #35
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That's fine. It will go through the install. It could take up to an hour, do NOT disconnect the device until it completes.
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The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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Old 05-07-2009, 08:59 PM   #36
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do i need DOD root certificates? i had to start over got the number 507
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Old 05-07-2009, 09:01 PM   #37
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No you don't need that.

Be patient and let it run.
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The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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Old 05-07-2009, 09:07 PM   #38
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Default Why the 507 two times now?
I didnt touch it and let it load and it gets the icon with a line through it and under it says reload software:507

is this thing bricked now?

MrsStraty
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Old 05-07-2009, 09:08 PM   #39
jsconyers
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Reboot your device and your PC and try again.
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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Old 05-07-2009, 09:27 PM   #40
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Default I think it is done
The app loader told me congratulations the OS was loaded successfully. So i disconnected the phone and now i have a white screen with an hour glass and nothing seems to be happeneing.

i didnt run desktop manager at all.

ok....i believe it is booting up now. i see the clock thingy now and a little blue bar at the bottom moving ever so slowly.
Last edited by mrsstraty; 05-07-2009 at 09:31 PM..
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