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03-16-2008, 05:53 PM
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#1
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Thumbs Must Hurt
Join Date: Dec 2004
Location: Westchester County, NY
Model: 8830
Carrier: Sprint
Posts: 114
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BB Tech Support Can't Help me to get the Web Browser Icon
Please Login to Remove!
...I can't set up my BES activation. They told me that the reason I can't is because I don't have a web browser icon - that is the first step. After 2 hours with a tech support person from BB, they had escalated my case and I have to wait for a call back.
Does anyone have any ideas why I can't get the web browser icon on my device? Any assitance would help.
Thanks.
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03-16-2008, 05:55 PM
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#2
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EPIC MOD
Join Date: Mar 2006
Location: Virginia Beach
Model: ZED10
OS: DOS 3.1
PIN: INK STICK
Carrier: Tmobile
Posts: 12,214
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Do you have the proper data plan?
do you have the browser service book?
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ZED 10
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03-16-2008, 05:55 PM
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#3
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Retired BlackBerryForums.com Moderator
Join Date: Oct 2005
Location: Columbus, OH
Model: 9700
OS: SID 6.7
Carrier: AT&T
Posts: 4,455
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Give this a try... Go to Options > Mobile Network. Press the menu key and select Start Provisioning.
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03-16-2008, 05:55 PM
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#4
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iPhone Convert
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,878
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Most likely because your device hasn't been fully provisioned with a Blackberry data plan.
What happens if you click on Options -> Mobile Network -> Press Menu button -> click Start Provisioning?
Does it fail with a 1012 error? If so, they need to fix that.....
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No longer a BES Admin, but it was fun while it lasted!
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03-16-2008, 05:56 PM
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#5
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Thumbs Must Hurt
Join Date: Dec 2004
Location: Westchester County, NY
Model: 8830
Carrier: Sprint
Posts: 114
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I tried the provisioning with the tech a few times. We reset my phone (Scrubbed clean), reset my data service - everything!!!
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03-16-2008, 05:56 PM
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#6
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iPhone Convert
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,878
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Great minds think alike, Doug!
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No longer a BES Admin, but it was fun while it lasted!
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03-16-2008, 05:56 PM
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#7
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Thumbs Must Hurt
Join Date: Dec 2004
Location: Westchester County, NY
Model: 8830
Carrier: Sprint
Posts: 114
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Also, when I compose a PIN message, there is no "send" in the menu. Just save draft, etc. Crazy!
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03-16-2008, 06:02 PM
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#8
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EPIC MOD
Join Date: Mar 2006
Location: Virginia Beach
Model: ZED10
OS: DOS 3.1
PIN: INK STICK
Carrier: Tmobile
Posts: 12,214
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I am obviously out knowledged here so I shall defer to the experts here
Julie and Doug
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ZED 10
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03-16-2008, 06:03 PM
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#9
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Retired BBF Moderator
Join Date: Aug 2005
Model: 9000
OS: 4.6.0.xxx
Carrier: AT&T
Posts: 10,149
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your device isnt activated on the proper data plan. call sprint have them remove the data plan and readd, also make sure they have your correct ESN in the system.
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03-16-2008, 06:04 PM
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#10
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Thumbs Must Hurt
Join Date: Dec 2004
Location: Westchester County, NY
Model: 8830
Carrier: Sprint
Posts: 114
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It is on the BES plan for $39 (Sprint). They took it off and re-added it. This is driving me crazy!
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03-16-2008, 06:06 PM
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#11
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iPhone Convert
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,878
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After they had to 'scrub' the device, did they walk you thru reprogramming it with the MSL (6-digit lock code) and MSID (IMSI)? If the MSID is not entered correctly when programming it,, the device won't provision, no matter what data plan you have.
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03-16-2008, 06:07 PM
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#12
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Retired BBF Moderator
Join Date: Aug 2005
Model: 9000
OS: 4.6.0.xxx
Carrier: AT&T
Posts: 10,149
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are you talking with Sprint or are you talking with RIM? RIM cannot remove the plan. Have them read the ESN to you and check it under options > status on the device. if that is correct then ask them for the master lock code. once you get that have sprint walk you through the entire activation process again. you will need the lock code, your MSID and your Mobile Number.
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03-16-2008, 06:08 PM
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#13
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Thumbs Must Hurt
Join Date: Dec 2004
Location: Westchester County, NY
Model: 8830
Carrier: Sprint
Posts: 114
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Yes, we did that, exactly
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03-16-2008, 06:08 PM
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#14
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Retired BBF Moderator
Join Date: Aug 2005
Model: 9000
OS: 4.6.0.xxx
Carrier: AT&T
Posts: 10,149
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great minds Jules  |
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03-16-2008, 06:09 PM
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#15
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Retired BBF Moderator
Join Date: Aug 2005
Model: 9000
OS: 4.6.0.xxx
Carrier: AT&T
Posts: 10,149
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what is your signal indicator in the top right of the device? is it 1x 1X 1xev or 1EXV?
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03-16-2008, 06:09 PM
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#16
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EPIC MOD
Join Date: Mar 2006
Location: Virginia Beach
Model: ZED10
OS: DOS 3.1
PIN: INK STICK
Carrier: Tmobile
Posts: 12,214
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another reason not to use a CDMA carrier!!!
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ZED 10
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03-16-2008, 06:10 PM
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#17
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Retired BlackBerryForums.com Moderator
Join Date: Oct 2005
Location: Columbus, OH
Model: 9700
OS: SID 6.7
Carrier: AT&T
Posts: 4,455
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Quote:
Originally Posted by mariog7
Also, when I compose a PIN message, there is no "send" in the menu. Just save draft, etc. Crazy!
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Sounds like your device has been activated at one point and you have an IT policy. Try wiping the device again and then check the data signal. Try sending yor self a PIN message from Web2Pin - Send a Blackberry PIN message using the Internet |
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03-16-2008, 06:10 PM
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#18
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iPhone Convert
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,878
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Quote:
Originally Posted by Sith_Apprentice
great minds Jules |
Too bad we don't have access to the Sprint system so we could do more than offer suggestions! 
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No longer a BES Admin, but it was fun while it lasted!
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03-16-2008, 06:11 PM
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#19
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iPhone Convert
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,878
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Quote:
Originally Posted by ezrunner
another reason not to use a CDMA carrier!!!
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Uh, what's wrong with CDMA carriers, EZ?
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No longer a BES Admin, but it was fun while it lasted!
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03-16-2008, 06:11 PM
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#20
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Retired BBF Moderator
Join Date: Aug 2005
Model: 9000
OS: 4.6.0.xxx
Carrier: AT&T
Posts: 10,149
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just out of curiousity how long has your device been active. data services (and service books) *can* take up to 8 hours to become active, with near instant to 4 hours being standard. if you have had the device that long and it still doesnt work, call sprint have them remove the BES plan and add the BIS plan. see if you can get your browser icon. if not, then exchange the device. if it works, then they didnt have you provisioned properly for BES
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