I attempted today to setup nine (9) new Blackberry curves (8330). Seven (7) phones activated with no major issues. Two (2) of them seem to want to cause me a lot of grief. Basically, both phones show activating and the users e-mail address. They do not progress any further than that.
Blackberry Manager 4.1 is installed on a Microsoft Enterprise Server SP2 (Domain Server) running Exchange 2003. IEMSTEST fails when I run it for one of the two users. Which is where this does not make sense to me. If the permissions where not correct - it would seem to me the other seven (7) would not have activated.
I have deleted the network e-mails from the one user I tested. I then deleted both users experiencing issues from Blackberry Manager. I recreated one user sending her a new e-mail with a new activation password. This did not resolve the matter.
What else can I try, look at, research to resolve this matter. FYI - both users can receive/send calls. Just not use any e-mail functions.
Thanks in advance for any assistance you can render.
I had not considered the data plan since the other seven (7) phones came active without any issue. I am following up on that now. As for what might be different between these two (2) phones and the other seven (7) phones, I will list specifics about the setup ---
1. Microsoft Windows Server 2003 Enterprise Edition SP2
2. Blackberry Manager - 4.1.4.3 while connection service has 4.1.4.19
3. MAPI32.dll 4.5.76.8.1
4. CDO.dll 6.5.7651.6
5. Used BESADMIN to install the software following install instructions video on Blackberry site.
I will check on both phones tomorrow to determine if the browser globe shows up. Only other thing I can think of is I start a install on one phone with the wrong user. I backed out re-entering the correct information.
Does not make sense to me - Activation Issue
