[MINIBondGirl]

Get Wifi OK but then it tries to check to update software and I just get the message "unable to connect to update server". Can't get past this - any ideas....?

Any help appreciated. Went into a few phone shops and they said they'd not seen the problem before.

[MINIBondGirl]

Tried connecting to pc but it just says I have to update vie the device first.

[ZombieBerry]

Have you tried updating your software using BlackBerry Link?

[ZombieBerry]

Do you have an active SIM in your device?

Followed these steps?

http://helpblog.blackberry.com/2013/...10-smartphone/

[MINIBondGirl]

Tried the above - BBlink says set up using device first. It asks what country, language etc, sets up wifi OK. Then checks for software updates when I get the " cannot connect to update server" message - can't swipe past it so can't use phone....

[ZombieBerry]

Originally Posted by MINIBondGirl

Tried the above - BBlink says set up using device first. It asks what country, language etc, sets up wifi OK. Then checks for software updates when I get the " cannot connect to update server" message - can't swipe past it so can't use phone....

Do you have a valid SIM in your device?

[MINIBondGirl]

Yes - and tried another.

[ZombieBerry]

Remove your SIM Card (the one that you have when you bought your device)

Cycle the power on your device.

Place SIM back in.

I would also try to connect to another WiFi network if that is possible. I assume the device is new and has never been setup before? And the error doesn't have a number after it like (2032)

[MINIBondGirl]

tried several wifi - all OK. Does have (2032) after message????????

[ZombieBerry]

Originally Posted by MINIBondGirl

tried several wifi - all OK. Does have (2032) after message????????

So you have the error 2032?

For the PlayBook, but the steps should be the same http://btsc.webapps.blackberry.com/b...ListHelperImpl unfortunately, I don't know of a quick fix for this.

Only other thing I can think of is a SIM error, and you may have to ask your carrier for another provisioned SIM card.

[MINIBondGirl]

Have just spoken to carrier and sim is fine. Tried several wifi networks and all ok. They say handset faulty :(

Thanks for you help - much appreciated.

[ZombieBerry]

Hope it is still under warranty then. Bring it back for another unit. Sorry to hear that though.
Posted via BlackBerryForums.com Mobile

[MINIBondGirl]

I have it sorted.... you need a good mobile signal as well as wifi - living out in the middle of nowhere the signal is sorted.....phew.....

[ZombieBerry]

Glad you got it all sorted out.
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