Originally Posted by the-economist
You can query the MTA directly for the user. Does the user exist? Do you supply the correct auth credentials? Can you poll the account outside BIS? Does the non-working mbox uses the same auth method as the working one? Are they under the same domain?
They are under the same domain. I mentioned that in my previous reply. How do I query the MTA. I already have a ticket open to RIM, but as a side note...the damn rep created a BIS account for me when I specifically did not want this to happen and wanted to keep account control specific to the Blackberry. Another username and password I have to remember. I swear, you explain to them, in detail, what the problem is, and they get all sorts of ideas. Then she argued with me about escalating it to RIM. In the BIS software notes it says that the creation of a username is permanent but I am going to see if they can undo what she did...
In any event, I don't see how it could be tied to one username on the same domain if it was an MX issue, unless some kind of issue occurred on the RIM side, and some how, for whatever reason,
is not taken and any other username but the one I am trying to use, can be used.