Please don't give Nextel the OK on this one. I ask for tier 2 out the gate and sometimes feel like I know more than the person answering the call. Many times I do. I have had 5 total 7100i's ( don't ask why,
) The software is buggy but you do need the latest version.
FYI, if you have Signal insurance... check the fine print. I called because my phone would not charge. That was the
truth. After a taped interrogation by the rep as to me dropping the phone, no...water damage..no, heat, light, kids, aliens etc my answers were still no. They then told me NO CAN HELP YA! My policy covers DAMAGE, not every day wear and tear! They said non-charging is everyday wear and tear. If you want a replacement phone, make sure you "broke" it.
I did get a replacement!