Within the last few weeks, we've lost the ability to open Powerpoint attachments on the Blackberry. All other attachments open fine however. I checked that ppt is still listed as an extension in the Attachment Server tab in the BES config panel. I've unchecked it and checked it back off again.
This is the error the BES gives when testing the attachment server with a Powerpoint file:
"The conversion is failed for the file."
This is the error given on the Blackberry (both 3.6 and 4.0):
A company called Impatica is apparently releasing a new product next week that will let you view full featured PowerPoint attachments with animations, graphs, etc. I've seen Beta and it looks great. Only catch is that you have to be on a BES. www.impatica.com
Opening anything on a BB is just painful. I just tell people "It just doesn't really work that well, you probably should just wait till you get back to your PC to open something more than a picture"
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Stonent
Prior: BES: 7510, 7520, 7290, 7230, 7130, 8220 (No Data Plan), Droid Eris
Post your question on the forum, don't PM me.
I have HF 2 also and it doesn't work. There was a knowledge article posted on 7/13 that states to roll back to SP1 HF1 to resolve this. Hopefully SP2 did fix it, but I'll have to wait for next Tues, our maintenance night, to install it.
I had several installs done for customers that had SP1, hf 1 and hf 2 installed and none could open ppt attachments. I upgraded one of the smaller ones to SP2 yesterday and they can now open ppt attachments.
Powerpoint attachments not opening
