BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 10-15-2010, 04:19 PM   #1
cheerful
Talking BlackBerry Encyclopedia
 
Join Date: Jan 2008
Model: 9300
PIN: N/A
Carrier: AT&T
Posts: 254
Default More request cannot be completed. Service book information not found.

Please Login to Remove!

On BES.

This only happens with the personal email account. BES policy allows receiving personal emails but can't get the full email as More does not work.

Hard reboot several times already

Can't find the link to resend service book.

What else can I do?

Thanks!
Offline  
Old 10-16-2010, 10:31 AM   #2
TXLady
BlackBerry Extraordinaire
 
TXLady's Avatar
 
Join Date: Mar 2007
Location: San Antonio, TX
Model: 9650
Carrier: Sprint
Posts: 1,067
Default

Live with the security policy imposed by your employer or find another job. You could try talking to your BES admin and asking if that is the way it is supposed to work.[

Oh wait -- I have an even better idea. Buy your own PERSONAL BB to use for your personal email and you can do whatever you want on it.
__________________
Personal: iPhone on AT&T
Work: BB 9650 on Sprint
Offline  
Old 10-16-2010, 12:02 PM   #3
Dubdub
Appleinator
 
Dubdub's Avatar
 
Join Date: Nov 2005
Location: New Hampshire
Model: App6+
OS: AJBR549
PIN: Ask
Carrier: ATT & Verizon
Posts: 20,038
Default

Moved tot he BES Admin section. Agree with TXLady. If you feel the need for your personal email on the company BB, then you probably should get your own personal device. Never a good idea to mix company and personal stuff.

Do you know what the company can and cannot see?
__________________
-->>BB FAQ

-->>Stinsonddog's Tip Site!

-->>Twitter


If someone helps, tell them by clicking the Thanks button.!!
Offline  
Old 10-16-2010, 02:06 PM   #4
cheerful
Talking BlackBerry Encyclopedia
 
Join Date: Jan 2008
Model: 9300
PIN: N/A
Carrier: AT&T
Posts: 254
Default

I am guessing this is part of the IT policy. I thought it'd disable the personal email all together. So now I understand that can be done differently.
Offline  
Old 10-18-2010, 09:18 AM   #5
KalvinCline
Thumbs Must Hurt
 
Join Date: Jun 2008
Location: Canada
Model: 8110
PIN: N/A
Carrier: A crappy one aka. Rogers
Posts: 96
Default

A BES administrator can configure the user so they can ONLY receive personal email.

Check with your BES administrator to see if your company allows BIS email (personal email). If they do allow personal email, then the issue may be something with service books.
Offline  
Closed Thread



Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


Bissell 3-in-1 Lightweight Corded Stick Vacuum 2030 picture

Bissell 3-in-1 Lightweight Corded Stick Vacuum 2030

$28.88



BISSELL 3-in-1 Turbo Lightweight Stick Vacuum, 2610 (Black) picture

BISSELL 3-in-1 Turbo Lightweight Stick Vacuum, 2610 (Black)

$37.96



Shark RV761_N Robotic Vacuum Cleaner With Charging Dock Navy Blue Black Tested picture

Shark RV761_N Robotic Vacuum Cleaner With Charging Dock Navy Blue Black Tested

$38.00



PFEIFFER VACUUM D-35614 Asslar Type IKR 251 - No: PTR26000 picture

PFEIFFER VACUUM D-35614 Asslar Type IKR 251 - No: PTR26000

$99.99



Appion MGAVCT 1/4 Inches MegaFlow Vacuum-Rated Valve Core Removal Tool picture

Appion MGAVCT 1/4 Inches MegaFlow Vacuum-Rated Valve Core Removal Tool

$65.00



VEVOR 5 Gallon Vacuum Chamber with 5CFM Vacuum Pump Kit 1/3HP Single Stage 110V picture

VEVOR 5 Gallon Vacuum Chamber with 5CFM Vacuum Pump Kit 1/3HP Single Stage 110V

$104.99







Copyright © 2004-2016 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.