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Old 03-29-2011, 05:29 PM   #1
thegreaterjoe
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Default Need help with getting e-mail addresses off my defective phone.

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I have to send back my defective phone. I got a replacement today. And I am trying to figure out how to get rid of the saved info. Like my Twitter name is saved and my yahoo e-mail address is saved for my Yahoo mail and Facebook. I tried clearing the cookies and all that, but it only removes the saved passwords. If anyone can help me out, I'd appreciate it. And it's a Blackberry Curve 3G 9330. Thanks.

Last edited by thegreaterjoe; 03-29-2011 at 05:30 PM..
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Old 03-29-2011, 05:46 PM   #2
MidnightDraven
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Default Re: Need help with getting e-mail addresses off my defective phone.

Perform a wipe.
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Old 03-29-2011, 06:58 PM   #3
thegreaterjoe
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Default Re: Need help with getting e-mail addresses off my defective phone.

How do I do a wipe?
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Old 03-29-2011, 08:12 PM   #4
jaszman
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Default Re: Need help with getting e-mail addresses off my defective phone.

1) Go to Settings and select it
2) Go to Options and select it
3) Scroll to Security Options and select it
4) Scroll to General Settings and select it
5) Press BB Menu button
6) Scroll to Wipe Handheld and select it

It will warn you that ALL personal info (Address Books, Calendars, Email, etc) will be removed, if you are sure you want to do this select Continue, if not select exit.

It will prompt you to type Blackberry, you will not see the word Blackberry typed out when you do so, however when you finish your phone will wipe itself of all personal info.

Do not turn off your phone, or pull your battery out while it is doing this, wait for the phone to finish and restart before you do anything more.

If you don't feel comfortable doing this, call your wireless provider and they will walk you through it.

If you want to learn more about the MANY ways to wipe/remove info from your Blackberry use the red Search button on the forums top tool bar, type in Wipe Blackberry in the Google Search box, and read many different posts on the subject.

Or copy the below URL and paste it in your browser and read this one to start


http://www.blackberryforums.com/gene...lean-wipe.html

Last edited by jaszman; 03-29-2011 at 08:24 PM.. Reason: Do not interrupt the process
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Old 03-30-2011, 10:32 AM   #5
thegreaterjoe
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Default Re: Need help with getting e-mail addresses off my defective phone.

Got it, thanks for the help!
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