[jeremy]

I have a 7100g with a broken pictures app. When you go into pictures, it shows the names, dates and sizes of all the pictures, but the preview just shows a red "x" like you see in IE when a picture cannot be loaded.

If I try to open a picture, i get this messages: "Cannot open DRM content." Great. :( So I cannot set the home screen image.

Any ideas? Is this DRM as in digital rights management?

[Mark Rejhon]

I think so. This might occur if you load pictures from a another carrier's BlackBerryOS -- causing a carrier conflict for DRM.

However, if you didn't do anything, this could be a bug. Are you able to download and save new photos from the web browser and email attachments?

[jeremy]

Here is what I did: I was moving to a new 7100g. Same carrier, same model, same branding. I backed up the first one, wiped it, moved the SIM to the new one and restored the data.

One thing worth noting is that when I cradled the new one, it wanted to update two modules (i forget the names but I think they were certificate related) even though the application and modules versions matched the first device. Also, desktop manager wanted to remove a module called net_rim_er_disable (If I recall correctly). I let it do what it wanted.

I was able to save an image from the web. I can both display it in the pictures app and set it as home screen successfully. The original pics still don't show. If I have to, I will just wipe it but I'm trying to avoid doing that so I don't have to backup since that may restore whatever the problem is.

Originally Posted by Mark Rejhon

I think so. This might occur if you load pictures from a another carrier's BlackBerryOS -- causing a carrier conflict for DRM.

However, if you didn't do anything, this could be a bug. Are you able to download and save new photos from the web browser and email attachments?

[slidey]

I have this same problem with a 7290 - did a backup from one 7290, restored to a different 7290, updated PIN etc. But all original picture files are broken. Anyone have any ideas? Also on the new device, the Tmobile specific T-Zones and email setup icons are missing.