[seandonnelly]

I just picked up a Blackberry 8830, and my provider is Sprint. We are setup to be able to use these as a modem in conjunction with the Sprint Mobile Broadband software. I am running Win Vista Business x86 client, but the BB does not show up in the software as a modem. I have tried on a laptop running Windows XP Sp2 and my phone on that system works fine as a modem. Any thoughts as to what I can tweak to get this working?

[djm2]

Have you tried to connect using Sprint's Connection Manager? Also, there have been reports that you may need to install the modem drivers/connection manager software before you install Desktop Manager.

[southwestcomm]

You need to install the Desktop Manager software to install the USB drivers so that the Windows software recongizes the device.

[seandonnelly]

I have done both as mentioned above and it still will not work for me for some reason. I guess I will put in a support request with Sprint to see if they have any thoughts on why this is not working.

[djm2]

Good luck with this. This is an issue that is ripe for having Sprint pawn off responsibility to MS and Vista, and vice versa.

[scott_perry]

If you have another pc available, I would try installing on that to rule out your particular pc as the problem.

I haven't had any problems using Sprint's connection software to use the 8830 as a modem. Including machines that have never had BB Desktop Manager installed on them. Never tried it on Vista though.

[seandonnelly]

Unfortunately it works on otjher systems w/o a problem. I have not tried on another Vista machine as this is only 1 of 3 that we have within the company. Thanks for the replies.

[wawasteele]

Originally Posted by seandonnelly

I have done both as mentioned above and it still will not work for me for some reason. I guess I will put in a support request with Sprint to see if they have any thoughts on why this is not working.

I am having the same problem with my husband's BB. If you get a solution, please post it here.

Thanks,

Wanda

[camattin]

My Vista machine gets a BSOD if I try to use the BB as a modem. This is with the 4.3 version of Desktop Manager. My XP laptop works like a champ.

I haven't yet tried the Sprint connection manager on the Vista box.... no real need, since I only use the tethering on the laptop.

[remote44]

i would like to use this but i was wondering i had an "unlimited data plan" from Telus mobility in canada on an 8830 i have full unlimited access... web, pin, email all data including my bbmaps, jive talk etc i dont pay a dime over $15 for my data.... but i heard a nasty rumor that i will be charged extra if i try to use the device as a modem? is this true? is there some kind of work around?

why not ask telus? for fear of not getting the truth because this "rumor" came from a telus dealer