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Old 05-27-2011, 02:37 PM   #1
micalee
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Default New user help please

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Hi. I am a new user to the Blackberry. I have found it a completely different phone to others I have had and am enjoying it so fr. I have been looking at apps and have so far downloaded the Desktop Software but have been unable to download apps succesfully.

From the Blackberry App World, I tried downloading, it connected, asked for a pin, which was available in the drop down box, but then threw up an 'App World Plug In Error' and 'Your device is not running a supported operating system'

Can anyone help?

Lee
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Old 05-27-2011, 03:27 PM   #2
aiharkness
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Default Re: New user help please

Welcome to the group. Yes, BlackBerrys are different.

I'm not sure about the error message. You probably searched. I did as well and came up with squat. But, do you have a BlackBerry data plan, i.e. data service for BlackBerrys? Regular mobile data service will not do in this case, and for other BlackBerry applications that require data. If you do not, then that is probably the answer, but at any rate you will need the BlackBerry data plan to use App World, BBM, etc.
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Old 05-27-2011, 03:33 PM   #3
joginder
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Default Re: New user help please

I believe you got this error on your desktop? I have seen the same error if I use Firefox so for BB App World I usually use IE and works fine. When you use the BB AW on your device first it will ask you to create the user name and then it will let you download the apps. Also BBAW keep track of you BB device's PIN.
Welcome to forum and good luck
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Old 05-28-2011, 05:08 PM   #4
tsac
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Default Re: New user help please

Rim only reports this error using DM. what type OS are you using on the PC ?
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Old 05-29-2011, 02:22 AM   #5
micalee
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Default Re: New user help please

Quote:
Originally Posted by aiharkness View Post
But, do you have a BlackBerry data plan, i.e. data service for BlackBerrys?
I do not have a Blackberry Plan. I have a straight 'Sim Only' with Vodafone (30 day contract). I presume then that I need to get a 'SIM only - BlackBerry® services, 600 minutes, 1GB of UK data' for example!

Do I need this to be able to install apps on my phone also? Can I not download a simple app which does not require internet on my phone without the Blackberry Plan?

Thanks
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Old 05-29-2011, 05:06 AM   #6
aiharkness
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Default Re: New user help please

You will need BlackBerry data service to use the RIM/BlackBerry apps, including BBM. Many aftermarket, or third-party apps also require BlackBerry data service. You will also need BlackBerry data service to download apps OTA (over the air).

You can do desktop installs if you have or can download the desktop installer files. And if the. Files do not require BlackBerry data (i.e. they use the carrier apn) then you many be able to use them.

See blackberryfaq.com.
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