BlackBerry Forums Support Community
              

Closed Thread
 
Thread Tools
Old 10-10-2012, 05:40 PM   #21
pshute
Talking BlackBerry Encyclopedia
 
Join Date: Jul 2005
Model: 9800
OS: 6.0.0.706
Carrier: Optus
Posts: 253
Default Re: Restarting after OS update

Please Login to Remove!

Now the dealer wants the IMEI number to check the warranty. It's not on the case, so I assume you can only get it via the OS, which isn't running. Any ideas?
Offline  
Old 10-10-2012, 11:29 PM   #22
daphne
BBF Spam Killer Moderator
 
daphne's Avatar
 
Join Date: May 2007
Location: on a sunny beach
Model: Paspt
OS: 10.3.0.90
PIN: X1ZPY34K
Carrier: VZW but not for long
Posts: 9,176
Default Re: Restarting after OS update

Is your PlayBook the 4G model? If it's wifi only there is no IEMI, only the PIN. If it's a 4g the number should be on the box I think. It also has a serial number and MAC address which are unique to the device.
__________________
Report spam text messages to 7726
#BlackBerry by choice

Last edited by daphne; 10-10-2012 at 11:38 PM..
Offline  
Old 10-11-2012, 10:29 PM   #23
pshute
Talking BlackBerry Encyclopedia
 
Join Date: Jul 2005
Model: 9800
OS: 6.0.0.706
Carrier: Optus
Posts: 253
Default Re: Restarting after OS update

Quote:
Originally Posted by daphne View Post
Is your PlayBook the 4G model? If it's wifi only there is no IEMI, only the PIN. If it's a 4g the number should be on the box I think. It also has a serial number and MAC address which are unique to the device.
No, it's WiFi only. I assumed it wouldn't have an IMEI because of that, but the dealer said there must be one. They're still searching their records for the serial number.
Offline  
Old 01-20-2013, 04:28 PM   #24
pshute
Talking BlackBerry Encyclopedia
 
Join Date: Jul 2005
Model: 9800
OS: 6.0.0.706
Carrier: Optus
Posts: 253
Default Should LED light up when charging?

I just thought I'd post an update for this issue. I was instructed by an Optus shop to "call Blackberry direct" on 1800 039 536.

Despite it being over a year old (maybe 16 months), he said it has a 90 day phone help warranty, which we never registered for, and which he said has been extended for all Playbooks with no end date. This is in Australia, no idea if it's true for other countries.

He spent a long time on the phone trying all the usual tricks to get it to power up, then said it would have to come in for repairs, and that it would be covered by the warranty for sure.

I received an RMA and special packaging in the mail, and sent it back.

About a month later, someone rang to say it was busted and I'd have to pay $374 to fix it. I said I'd been told it would be covered by warranty, and she said she'd check.

Another month later it arrived back here repaired, not replaced. The paperwork says "Fault description - Power miscellaneous" and "Components replaced".

It's working fine, even after a wireless OS upgrade. It's a bit hard to get used to it again after using an iPad for a while.

One thing I've noticed is that the LED doesn't light up while it's charging. Isn't it supposed to flash green or something? It shows red, then green, for a little while when it's starting up, but never while it's charging.
Offline  
Old 01-20-2013, 04:38 PM   #25
aiharkness
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 14,081
Default Re: Restarting after OS update

KB27705-BlackBerry PlayBook battery power charge, discharge characteristics, and guidance on extending battery life

Weird. Does the LED flash while device is powered on and operating?

Only thing I can think to do is reinstall the OS.
__________________
- Ira
Offline  
Old 01-20-2013, 07:14 PM   #26
pshute
Talking BlackBerry Encyclopedia
 
Join Date: Jul 2005
Model: 9800
OS: 6.0.0.706
Carrier: Optus
Posts: 253
Default Re: Restarting after OS update

Quote:
Originally Posted by aiharkness View Post
Weird. Does the LED flash while device is powered on and operating?

Only thing I can think to do is reinstall the OS.
Correction - it does flash green while charging if it's turned off. It's only while it's on that it doesn't flash.

My Blackberry phone is the same, so I assume this is normal.

I still don't know what wrecked this Playbook, or what they actually did to fix it. For all I know, all they did was take the battery out to charge it up. Or they may have replaced something that had been damaged by the tiny wire shorting it out.
Offline  
Old 01-20-2013, 07:28 PM   #27
aiharkness
BlackBerry God
 
aiharkness's Avatar
 
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 14,081
Default Re: Restarting after OS update

I have my PlayBook on and plugged in at the moment, and the LED is flashing. If there is a setting that deals with this I don't know what it is. I don't see anything.

I have my BlackBerry set to go into sleep mode dimmed and with LED off when on charge. I'm pretty sure that otherwise the LED would be blinking.
Posted via BlackBerryForums.com Mobile
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads for: Restarting after OS update
Thread Thread Starter Forum Replies Last Post
BlackBerry OS (and "Beta" OS) Upgrade Myths Dispelled: John Clark General BlackBerry Discussion 95 04-23-2018 08:08 AM
Issues W/ BB 8530 after OS 5.0.0.973 update JavaBrat General 8500 Series Discussion - Gemini 11 10-29-2010 12:19 PM
HELP! Blackberry crash during OS update stangn99 General BlackBerry Discussion 2 10-23-2010 09:26 AM
OS Update JKoder General 8900 Series Discussion - Javelin 8 03-09-2009 12:43 PM
Automated OS update Neo3000 RIM Software 0 08-14-2008 03:02 AM

Siemens 6ES7 952-1KK00-0AA0 Memory Card Module
$70.0
Siemens 6ES7 952-1KK00-0AA0 Memory Card Module picture4pcs Simple Notepad Portable Memory Creative Word Memory Book Paper Book (100 Pi
$15.6
4pcs Simple Notepad Portable Memory Creative Word Memory Book Paper Book (100 Pi picture Bellamy Bonded Leather Executive Office Chair with Memory Foam Chair Brown
$388.65
 Bellamy Bonded Leather Executive Office Chair with Memory Foam Chair Brown pictureSony ICD-BM1 Handheld Digital Voice Recorder With 6 Memory Sticks. *Working*
$42.95
Sony ICD-BM1 Handheld Digital Voice Recorder With 6 Memory Sticks. *Working* picture6pc Dental Rotary NiTi Root Canal File 25mm Controlled Memory Niti Preparation
$6.99
6pc Dental Rotary NiTi Root Canal File 25mm Controlled Memory Niti Preparation picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.