If you get company e-mail form where you work, and this was set up for you by your technical group where you work, you probably have BES. If you have set yourself up to receive e-mails from a personal e-mail address ( Yahoo!, G-Mail, etc). you have BIS.
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1st Step in Troubleshooting: Do you have a BlackBerry Data Plan?
2nd Step in Troubleshooting: Pull the Battery.
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