[lillian_maxwell]

My phone is freaking out on me - and removing the battery does NOTHING. After restarting my phone I get a message saying I need to select my language ... so I press continue and then it says "uncaught exception java.lang.nullpointerexception" ... so I press OK and nothing happens. I can hear that I am receiving messages , but I can't check anything because it is kind of frozen on that screen with a white background. So it isn't like the whole phone is frozen. What is going on?! And how to I fix it?!

[tsac]

Did the BB get wet? Have you dropped the phone?. Looks like the OS is corrupted if none of these have happened. Als odid you add an APP and this started?
You can try to reload the OS using JL_cmdr found in this forum, do a search for the program and instructions.

[rambo47]

I agree. It's time for a backup/wipe/reinstall. If you've added any apps or themes recently, do not reinstall them until you're sure the restored BlackBerry is acting properly once again.