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Originally Posted by gambit007
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If you go for too long without restarting your BlackBerry, you may eventually experience the dreaded white screen of death. Here's info on how to fix it and prevent future WSOD errors
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On every blackberry I've had, I hardly ever do hard resets. Once in a while I have to do a soft reset, and occaisionally a double-soft reset. I know some run quick-pull type apps to do a scheduled daily reset, and they swear by it, but I'm skeptical. I never turn mine off, except on airplanes, never do a hard reset unless I have to, and only do soft resets when I have to. I've only had to do a battery pull on my 9700 once, and the only time I have seen the a completely white screen was on my daughter's 9700 imediately after she dropped it.
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This past weekend, I left my BlackBerry smartphone unattended for about an hour and came back to find it had locked up. The background of the screen had turned white and it was displaying some kind of nondescript error message with some numbers. No matter what I pressed, none of the buttons would respond and I couldn’t get the phone to turn on or off.
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That may be what the author calls WSOD, but it is not the completely white screen with no error message that others here on the forum have described and what I referred to. Note the author refers to the nondescript error message with some numbers. Look at the picture posted in the article.
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The only way to fix the BlackBerry WSOD is to remove the battery for a few seconds, then put it back in. If you’re like me and use a tough BlackBerry case that isn’t very easy to remove, the act of popping the battery is pretty bothersome. I’ve seen a variety of ‘battery pull’ type applications for the BlackBerry and actually tried one of them, but nothing seems to work as well as manually removing the battery. Don’t be alarmed if it takes your phone a while to boot back up after a battery pull. My BlackBerry Curve 8330 takes about three minutes to restart.
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No, depending on the error, the device may reboot with the same white screen and same error code. If it does reboot fine, great. If it doesn't, you are looking at a wipe and an OS reload.
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When I bought my BlackBerry, it wasn’t until after I had signed all the papers and was about to walk out of the store until the clerk at the cellular phone store kindly informed me that I would need to pop my battery out about once a week. I thought she was joking, but apparently this is just something that some BlackBerry users have to do in order to keep their phones working properly. I sure hope Research in Motion gets this problem figured out soon, otherwise I am switching to a different kind of phone as soon as my contract runs out.
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Not like a store salesman to be so misinformed or spread falsehoods. I'm shocked.
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Since the WSOD is often associated with the BlackBerry battery and memory usage, you might also be sure to occasionally let your battery run completely out before you charge it up again. This is good practice for all rechargeable batteries.
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Total, 100% pure crap.
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The most recommended way to prevent your BlackBerry from having the white screen of death is to do like the clerk said and pop the battery out about once a week. It’s a pain, but necessary. If you don’t and your phone crashes like mine did, you could miss an important phone call, email, or text message and not even realize it.
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Again, pure BS.
You asked. Don't beleve everything the salesman in the store tells you, don't believe everything you read, and doubt everything experts like this one write. Geeze I hope no one paid him for that.