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Old 09-06-2011, 12:11 PM   #1
juwaack68
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Default 9850 issue - touchscreen becomes unresponsive

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I'd had this happen a couple of times on my 9850 (both work and personal devices) where I will be charging it and when I unplug it, the touchscreen is completely unresponsive. Even if I wait for a bit to see if maybe it's 'just slow', it still won't respond. Only fix is to do a battery pull.

Has only happened a few times, but annoying... anyone else experience this?
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Last edited by juwaack68; 09-06-2011 at 12:13 PM..
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Old 09-07-2011, 04:53 PM   #2
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Default Re: 9850 issue - touchscreen becomes unresponsive

I haven't, but sometimes mine won't wake up by hitting a key or touching screen. Usually if I push the power button it will wake up.
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Old 09-08-2011, 10:45 AM   #3
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Default Re: 9850 issue - touchscreen becomes unresponsive

Just got mine in this AM... on Verizon.
I'll let you know if anything like this happens.
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Old 09-09-2011, 11:29 PM   #4
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Default Re: 9850 issue - touchscreen becomes unresponsive

I have had the 9850 for almost a week and so far I have had no problems with it. I do unplug it in the same fashion, so far so good.

Last edited by RCA; 09-09-2011 at 11:33 PM..
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Old 09-10-2011, 11:32 AM   #5
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Default Re: 9850 issue - touchscreen becomes unresponsive

Quote:
Originally Posted by juwaack68 View Post
I'd had this happen a couple of times on my 9850 (both work and personal devices) where I will be charging it and when I unplug it, the touchscreen is completely unresponsive. Even if I wait for a bit to see if maybe it's 'just slow', it still won't respond. Only fix is to do a battery pull.
Curious what OS you're running.... I immediately upgraded my VZW 9850 to .353, and have had ZERO issues (If you don't count the phone not going into bedside mode on the cradle because I'd ignored the whole "smart accessory" thing. Totally my fault, though. Once someone pointed out I should RTFM and set the cradle's profile, things are peachy again.)
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Old 09-11-2011, 12:54 AM   #6
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Default Re: 9850 issue - touchscreen becomes unresponsive

"I immediately upgraded my VZW 9850 to .353"

isn't that for the 9860, a gsm model??? are cdma & gsm os's compatible??? if so, what fixes/upgrades/advantages are in .353 vs. .261???
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Old 09-11-2011, 03:04 PM   #7
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Default Re: 9850 issue - touchscreen becomes unresponsive

found .353 for 9850 online,,, loading now,,, off topic i know...
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Old 09-12-2011, 07:01 AM   #8
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Default Re: 9850 issue - touchscreen becomes unresponsive

Quote:
Originally Posted by ARCANGEL63 View Post
"I immediately upgraded my VZW 9850 to .353"

isn't that for the 9860, a gsm model??? are cdma & gsm os's compatible??? if so, what fixes/upgrades/advantages are in .353 vs. .261???
Yep, .353 is out there for both 9850 & 9860 - you found it I see. Some people were having issues getting email & browser to work with the issued VZW OS. Not entirely sure what fixes .353 contains, but I've encountered none of the problems others have reported with .261. Battery life for me is fine too, even with Twitter & FB set to update every hour. Moderate calling & BBM, a LOT of surfing thanks to the bigger screen & wonderful browser.
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Last edited by PJD642; 09-12-2011 at 07:02 AM..
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Old 09-12-2011, 07:11 AM   #9
juwaack68
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Default Re: 9850 issue - touchscreen becomes unresponsive

Quote:
Originally Posted by PJD642 View Post
Curious what OS you're running.... I immediately upgraded my VZW 9850 to .353, and have had ZERO issues (If you don't count the phone not going into bedside mode on the cradle because I'd ignored the whole "smart accessory" thing. Totally my fault, though. Once someone pointed out I should RTFM and set the cradle's profile, things are peachy again.)
I have what came with the device - 7.0.0.261.

Had another very strange 'issue' over the weekend. I have a password set on my device and it locks every 20 minutes. I had it plugged in to charge over night and in the morning the device was not locked. It was next to me in a closed room all night, and I know nobody else touched it. First time that's ever happened.
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Old 09-13-2011, 08:36 AM   #10
jhnptrlimo
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Default Re: 9850 issue - touchscreen becomes unresponsive

Is this for the Verizon 9850?? "Latest OS: 9860 7.0.0.1672/7.0.0.353 (Asia + Engliish)"??????
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Old 09-13-2011, 09:32 AM   #11
rambo47
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Default Re: 9850 issue - touchscreen becomes unresponsive

You can use any carrier's OS for your Verizon BlackBerry as long as it's for your specific model. Just remember to delete the vendor.xml file as per the instructions in the BBFAQ:
How do I upgrade the OS on my BlackBerry? - BlackBerryFAQ
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Old 09-13-2011, 12:41 PM   #12
jhnptrlimo
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Default Re: 9850 issue - touchscreen becomes unresponsive

Yup...got that....was just confused if it was ok being it says 9860 as opposed to 9850. Thanks!!!

Quote:
Originally Posted by rambo47 View Post
You can use any carrier's OS for your Verizon BlackBerry as long as it's for your specific model. Just remember to delete the vendor.xml file as per the instructions in the BBFAQ:
How do I upgrade the OS on my BlackBerry? - BlackBerryFAQ
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