[bta]

Thanks in advance to all replies and advice/answers. My BB curve 8310 from AT&T will reboot in the middle of a call about once a week. Very annoying. Then it takes about 2min to restart, just like doing a battery pull except without actually pulling the battery. This only happens when talking on the phone.

I spoke with AT&T yesterday and after being shuttled from one department to another, three in total, I finally landed with "voice support" after being transfered from data support and some other CS person. Anyway, they suggested that I do a "master reset." The CS lady sent me a email about how to do this.

My questions are: 1) Has anyone had a problem with the phone rebooting like I described during a phone call? 2) Do y'all think that a "master reset" will do anything to help the problem? 3) I have backed up everything with DM and all my notepad info to Yahoo. Will the DM back-up keep all my settings...fonts, preferences, background pics, and most importantly emails, and address book entries NOT on my sim card?

Let me know what y'all think. AT&T is willing to send me a new BB if this does not work.

[NickfromIL]

1 Sorry have not

2 It's worth a shot

3 3rd party apps are the only thing not included in the backup. All other things that you mentioned are backed up. When you do a wipe it will ask you if you want to include 3rd party apps or not.

[ezrunner]

Wirelessly posted (blackberry 950)

There are instructions to back up 3rd party apps in the BBFAQ section

[ricpac]

That's right--it's here How do I backup my Third Party Applications on my BB? - BlackBerryFAQ