[chad969]

I just installed BES 4.1.3.18 for Exchange

I have the Exchange system manager tools installed on this server.

The problem is that it says Invalid SRP Key or Code when I go validate the Key. This is not a trial license.

When I test the network connection to srp.us.blackberry.net it returns successful.

If anyone has any ideas, please let me know!

[Dookie]

If you have TSupport contract try to call RIM if it is not blocked.

[chad969]

I have been looking for a Tech support # for RIM, and the only one I could find is a pay per issue, or if you have support contract with them. Do they not include any sort of free support for install issues?

[juwaack68]

You would have to go thru your carrier and if they can't help you, they would patch you thru to RIM.

[gooseberry]

hi

it could be that the srp key you are trying is linked to another rim domain ie srp.uk.blackberry.net etc.

i had a smiliar problem i installed a new BES and set it to srp.uk.blackberry.net, when ever i was putting the srp info it would not accept it and would default to the temp key. i later found out the old server was set on the srp.us.blackberry.net and therfore i had to set the new server to this which i did and it accepted the key.