[DPRESTIDGE]

I have an 8520 with T-Mobile. I just bought 6 months internet access. I received a confirmation email, and the money has been taken from my credit. Despite all efforts, it won't connect. The status should read GPRS, but it says gprs. I have been through all the 'fix-my-phone' diagnostics on the T-Mobile website, but to no avail. I have phoned the customer services line, but just get a recording. I tried a hard reset by removing the battery. That restores the GPRS status, but when I try to connect the blue 'requesting' status bar takes an age to finish, and then I get a message saying that the internet is unavailable. Any suggestion, please?

[Dubdub]

You are going to have to talk to TMO. Did you get a Blackberry data plan? A generic data plan won't give you much.

Are you in an area with a strong signal?

[dankarlinski]

I'd have to agree about the blackberry data plan. With a generic data plan, you can only use some 3rd party apps that the apn. Anything preinstalled on the berry requires the blackberry specific plan
Posted via BlackBerryForums.com Mobile

[tsac]

This may help understand BB data plans.

What do I need a Data Plan for? - BlackBerryFAQ