BlackBerry Forums Support Community

Moatasemelgamal · 03-11-2012, 10:59 AM

Hi guys, I am new here and I have went through a couple of posts about nuked blackberrys and how to fix them, and apparently the most comfortable one I found was the one using application loader and then clicking next when the device is spotted by the PC.

In my case, The red LED flashes twice and then it pauses, and then it keeps repeating this for ever.

My problem is that I am trying this method and it does not work for me... the BB automatically restarts while the application loader is detecting and trying to connect to it.

I hope I explained my case clearly, in case more info is needed please let me know.

I hope you guys can help me... Please.

Thanks

tsac · 03-11-2012, 11:10 AM

Go to the FAQ section . there you will find various methods to replace the OS. The LED indicates an OS issue.

Down load to your PC Desktop manager and the OS for your model. Work from the PC not over the air. Two applications in the FAQ section, JL_cmdr and Swiss Army Knife are very good and used by a lot for the same problem you have.

Dubdub · 03-11-2012, 11:42 AM

There is a sticky at the top of the Help section on what to do if the BB fails to connect. There is a FAQ article on what to do if Jl_cmdr fails to connect.

BBSAK is also an option to try - BB Swiss Army Knife

Moatasemelgamal · 03-11-2012, 12:38 PM

Thank you very much for your help.. i took a look at them and i hope it will work =)
but when it comes to downloading the OS, i am a little bit confused... my BB is originally unlocked... so what OS should i download... in the download page it requires me to choose a carrier.. so should i just go with anyone of the carriers in my country? or it will be locked to that carrier afterwords?

NJBlackBerry · 03-11-2012, 12:50 PM

Use the latest version. Do not worry about the carrier. Follow the instructions to the letter.

Dubdub · 03-11-2012, 12:57 PM

As NJ said, pick the latest as long as it is for your specific device, i.e. a 9780 OS will not work on a 9700.

Moatasemelgamal · 03-11-2012, 01:08 PM

I guess I did not state the thing clearly...

when i go to this page:

blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads

Which one should I choose?.. or where can i find the latest OS as you guys suggested.

sorry if this seems silly x_x

Thanks

NJBlackBerry · 03-11-2012, 01:19 PM

Look at the top of the 9700 Device specific forum
The link, and detailed instructions, are there.

tsac · 03-11-2012, 06:59 PM

This does work , I used it.

http://www.blackberryforums.com/gene...n-english.html

Moatasemelgamal · 03-13-2012, 09:54 AM

Hello guys, I have tried the method mentioned in the BB FAQ but still i see the same error message, (i attached it also)
I tried the BBSAK and it does not detect the devise at all... wt to do next? :( this is very painful.. I have given it to a mobile shop before and they said the CPU is damaged but I kinda don't believe this.. since the error code is 2 consecutive flashes.. Anyone can help guyz?

Dubdub · 03-13-2012, 11:39 AM

Are you using a data cable and not a power only cable?

Moatasemelgamal · 03-13-2012, 11:50 AM

I am using my original Playbook cable. is that alright?

Moatasemelgamal · 03-13-2012, 11:53 AM

I also tried the JL_cmder... and does nothing..

maybe you would like to know that i am trying these stuff on my laptop that uses VISTA 64-bit.. dont know if it has nothing to do with the case or not..

Dubdub · 03-13-2012, 12:25 PM

Can you try another cable and another PC?

Moatasemelgamal · 03-13-2012, 01:12 PM

i tried Nokia cable on Another laptop... same thing.. is it an OS problem for sure?

Dubdub · 03-13-2012, 01:52 PM

What did you do to the device right before this happened?? Drop it or get it wet perhaps? Loaded an app or theme? Or just tried to load the OS?

Moatasemelgamal · 03-13-2012, 02:02 PM

just trying to update the OS and during that it was disconnected from the laptop..
could it be that laptops have weaker USB connection than PCs.. If i try it on a desktop will it make a difference? or maybe a macbook?

Dubdub · 03-13-2012, 02:17 PM

Can't do an OS update on a MacBook unless it is one pushed from your carrier.

As long as you are using a powered USB port, the laptop or PC either one should work. But try the PC. Make sue you are using Desktop Manager version 6. V 7 is a bit buggy right now.

Moatasemelgamal · 03-13-2012, 02:36 PM

I am using Blackberry desktop software V6.0... I will try it on a PC.. is this the last option? =(

Thanks for your support bro

tsac · 03-17-2012, 02:31 PM

Wonder if the OP replaced the cable?

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Nuked BB 9700 unable to be restored