[Mayfil]

Hi,

Please I need urgent help. I got a blackberry torch (9800) unlocked and I am trying to subscribe to BIS service but nothing is working.

My network provider have done everything they can to configure the phone but I can only browse and check Facebook. I cannot add email account or use BBM because the phone is telling me to register with the network provider. I have done the registration and got the message...registration sent...but still the email and BBM is not working.

Finally I discovered that the Host routing table is empty. I have tried to find an answer to the this problem from the former trends and I discovered that this problem occurs when the last user of the phone register the PIN with a network and I need to contact the former network provider or RIM to release the PIN.

1. How do I contact RIM?
2. Is there any other way to get this pin released?

Kindly assist....Thank in advance..

[devnull]

You need to speak to the original owner and have them remove the BIS account in their name.

What's confusing me, is that you are able to browse and check facebook. How are you checking facebook?

[Mayfil]

@Devnull..Thanks for your response I did an internet set up with my carrier and I can browse.
I will contact the saler to help me with this I guess. But is there no way I can get RIM to help me out?